Vijaya Chatterjee

• Oversaw programs valued at $25M+, managing complex dependencies and mitigating delivery risks to achieve 95% on-time completion.
• Managed multimillion-dollar program budgets, consistently meeting or exceeding financial forecasts and improving resource utilization efficiency by 15%.
• Achieved 100% compliance with scope, budget, and SLA targets through operational excellence and quality initiatives.
• Led a team of 10+ Project Managers delivering 100+ enterprise-scale software initiatives across multiple regions, ensuring full alignment with business strategy, objectives, and goals.
• Partnered with cross-functional teams across engineering, product, and operations, accelerating project velocity by 20% through collaboration and governance improvements.
• Reduced delivery escalations by 30% and enhanced stakeholder confidence by instituting proactive risk management frameworks.
• Boosted overall team productivity by 25% by championing a culture of performance, accountability, and continuous improvement.
• Implemented structured reporting and KPI dashboards for clear visibility of timelines, budgets, and delivery health.
• Provided strategic direction on complex business challenges, shaping execution priorities and policy decisions.
• Coached and mentored team members, driving measurable gains in engagement, retention, and succession readiness.

• Leads both software development and testing functions, ensuring high-quality, on-time delivery through strong engineering practices, quality governance, and operational efficiency.
• Accountable for program budgets, achieving 100% on-time delivery while maintaining quality standards across multiple concurrent projects.
• Optimised team operations and resource allocation, achieving 20% efficiency improvement and cost savings through targeted process enhancements.
• Managed relationships with external vendors and partners, ensuring collaboration aligned with schedules, quality standards, and budget constraints.
• Developed scalable, maintainable software solutions that enhanced system performance and user satisfaction.
• Provided full people management—hiring, goal setting, performance monitoring, and coaching
• Communicated project status, risks, and issues to senior stakeholders, enabling data-driven decision-making and timely program releases.

• Led the APAC Escalations Governance Program, coordinating cross-functional teams to improve quality and streamline processes across 10+ countries.
• Partnered with global quality teams to resolve critical escalations and implement closed-loop processes, reducing repeat incidents by 30%.
• Delivered a transformation project that improved turnaround time (TAT) by 28% for critical escalation processes.
• Executed cost recovery initiatives, successfully recovering USD 236K through cross-team collaboration.
• Implemented technical skill enhancement programs, increasing elevation rates to upstream support teams by 20%.
• Managed risk and escalation processes to prioritize high-impact incidents in operations.
• Established quality benchmarks for ticket management, enhancing overall service efficiency.
• Optimized L1–L2–L3 process by enhancing handoff efficiency between support levels.
• Analyzed defect and issue trends to identify problem patterns and root causes.
• Represented APAC in global forums, driving product quality improvements and integrating new technologies into ongoing operations.

• Functioned as Presales Consultant for global infrastructure solutions, achieving $6M revenue in 2017 through design, migration, and management of enterprise IT environments.
• Delivered high-impact product demonstrations and technical presentations, enhancing solution adoption and deal closure.
• Responded to RFPs/RFIs with optimized solutions and binding cost estimates, enhancing sales effectiveness and building client confidence.
• Collaborated with SMB account executives to identify customer goals and deliver tailored solution proposals, driving alignment with client needs.
• Created customer-facing collateral and resources to accelerate deal progression and reinforce client relationships.

• Led IT Infrastructure transitions across multiple platforms and industries, managing ~400 FTEs and generating $12M revenue.
• Executed high-quality transitions through optimized resource allocation, structured knowledge transfer, and proactive risk mitigation.
• Acted as solution architect, validating project scope and confirming delivery capabilities met client expectations.
• Maintained strong stakeholder engagement via structured reporting and governance, ensuring timely, compliant execution.
• Coordinated procurement of hardware, software, and infrastructure, ensuring alignment with project timelines and budget requirements.
• Managed compliance documentation for data privacy, migrations, and onboarding approvals, ensuring adherence to regulatory standards.
• Collaborated with Sales teams on client site visits, showcasing capabilities and building confidence in service delivery.

• Led a 44-member Mainframe operations team, serving as Account Focal Point and SME, driving performance and service excellence.
• Implemented the Global Delivery Framework (GDF), achieving 21% efficiency gains (~9.7 FTE savings) and streamlining operations.
• Defined quality standards for incident, batch, and job handling, enhancing overall operations quality.
• Incident & Problem Management to track high-frequency incidents & drive Root Cause Analysis (RCA)
• Optimized staffing and workload through data-driven simulations, improving resource planning and process efficiency.
• Established governance and best practices forum to improve query resolution and automate daily operational tasks.
• Managed recruitment, onboarding, training, and performance appraisals.
• Contributed to GDF transformation waves and metrics initiatives, supporting smooth business transitions and steady-state operations.

Assistant Manager (Sep 2009 – May 2011): Facilitated operational efficiency improvements as Assistant Manager in the UK Department.t.

Process Leader (Apr 2007 – Sep 2009): Process expertise,Process optimization initiatives as Process Leader in UK Department.

Insurance Process Analyst (Jul 2005 – Apr 2007): Healthcare claims processing and Contributed to team objectives as Team Member in UK Department.