Vijaya Kumar V
Bangalore
Summary
A results-oriented HR professional with 14 years of experience in HR Operations, specializing in Stakeholder Management, Employee Engagement, Process Transition, Training & Development, Vendor Management, Client Servicing, Account Management, Offer & Requisition Management, Onboarding & Induction, Background Verification, Expense Management, Payroll Processing, and both Contract and Permanent Staffing Recruitment. Demonstrated ability to manage and lead teams with a proven track record of delivering high-quality work on time. Proficient in Workday, ServiceNow, Oracle, Taleo, and various internal ATS platforms. A results-driven HR Recruiter with 3 years of experience in sourcing and talent acquisition, enhanced by 2 years of sales expertise.
Overview
19
19
years of professional experience
Work History
Manager, HR Shared Services (EMEA & India)
IQVIA
Bangalore
05.2018 - 01.2025
- India and EMEA - HR Operations and RPA (Recruitment Process Administration)
- Hire, train, and develop the HR shared service center team to manage a broad range of HR program support, and administration tasks.
- Collaborate with the HR leaders and stakeholders to ensure end-to-end processes are documented, and knowledge is effectively transferred to the HR Shared Service team.
- Owned the transition plan for transferring responsibilities from HR Partners, Talent Acquisition teams, and HR Shared Services.
- Collaborate cross-functionally with internal and external partners to design and implement lean processes and solutions that improve the end-to-end employment journey, and key moments that matter.
- Proactively identify customer issues, take the necessary actions, and resolve them efficiently.
- Created a pre-arrival communication protocol via calls and emails to provide new hires with onboarding details and document requirements two days before their start date. Established a system to detect and prevent potential joining risks ahead of time.
- Led a global team managing tickets via ServiceNow, live chat, and phone, addressing employee referral inquiries, HR administration, and operational tasks.
- Led the offer process for the APAC and EMEA regions, enhancing efficiency while ensuring accuracy and compliance in Workday pre-release. Streamlined offer adjustments for DOJ changes, reneges, and rescissions. Conducted audits of offer documentation, and provided training on Workday offer creation to the HR Shared Services team.
- Led the background verification function, managing SLAs, and proactively addressing gaps. Conducted weekly evaluations with the BGV vendor to resolve issues, and tracked Work-In-Progress cases. Facilitated biweekly BGV Committee meetings to review escalated cases and ensure proper documentation. Designed and implemented streamlined BGV tracking systems, improving post-offer verification, and ensuring timely vendor follow-ups.
- Led the onboarding and induction process for new hires across India, ensuring smooth integration. Designed and implemented an engaging induction process for remote operations. Coordinated internal communications for IJPs and ERs, ensuring timely and accurate information. Developed a system for the efficient upload of statutory documents in Workday. Facilitated seamless communication between the Payroll and Finance teams for smooth data transfers.
- Reviewed and submitted new employee details for payroll processing. Calculated total compensation, including basic pay, benefits, and bonuses. Recorded work hours, overtime, and tax withholding information. Adjusted work hours for employees across the EMEA region in Workday.
- Led a team of 24 professionals, driving operational excellence in HR operations. Committed to continuous improvement, I completed advanced management training and certifications, applying these skills to boost team performance. This includes developing and delivering training on recruitment operations, virtual onboarding/induction, and Workday, as well as conducting sessions on Excel and PowerPoint to enhance data analysis and reporting capabilities. Focused on compliance, I implemented strong monitoring mechanisms to ensure 100% adherence to both existing and new processes.
- I have consistently ensured compliance and supported risk mitigation by actively participating in annual audits of key HR processes within Workday, including Offers, Requisitions, and Background Verification. This includes providing comprehensive documentation and support to audit leads. Additionally, I supported HR integration efforts during the complex merger of Quintiles and IMS (2016-2018), resulting in the formation of QuintilesIMS, and later, IQVIA.
Sr Operations Specialist
IQVIA
Bangalore
06.2016 - 05.2018
- Company Overview: Managed company overview through Kelly Services affiliation
- Managed company overview through Kelly Services affiliation
Senior Exec - HR Operations
GE- Health Care Pvt Ltd
Bangalore
02.2014 - 05.2016
- Company Overview: Led workforce initiatives under Scalene Works & Allegis
- Oversaw HR operations within GE's Energy, Aviation, and Appliances & Lighting sectors
- Organized skill enhancement sessions
- Oversaw employee lifecycle (hiring, development, separation)
- Managed recruitment processes, onboarding procedures, employee expenses, and background checks
- Ensured compliance with client policies throughout process stages
- Oversaw agency payment processing and financial transactions
- Initiated and resolved background verification cases
- Prepared and dispatched offer letters nationwide
- Managed employee record updates using the Hire system
- Coordinated IT asset allocation for new hires
- Managed payroll tasks, including notice buyouts & salary appraisals
- Partnered with recruitment teams for hiring processes
- Produced accurate reports for leadership & clients
- Handled employee concerns and offered HR insights
- Led workforce initiatives under Scalene Works & Allegis
Client Servicing Consultant - HR Operations
KELLY SERVICES INDIA PVT LTD
12.2010 - 02.2014
- Oversaw portfolio of 20 client accounts, handling top-tier brands such as Wipro GE Healthcare, United Colors of Benetton, and Motorola
- Oversaw employee lifecycle (hiring, induction, retention)
- Acted as liaison between clients and team
- Drafted HR letters (offers, appointments, confirmations)
- Coordinated recruitment and backfilling
- Verified attendance and timesheets for payroll
- Provided billing details to finance
- Managed headcount and service quality
- Handled escalations and resolved grievances
- Assisted employees with insurance and benefits
- Prepared proposals and purchase orders
- Compiled reports and managed separations
HR Executive - Recruitment
NH Info media India Pvt ltd.
Bangalore
06.2009 - 11.2010
Service Delivery Consultant (ITES & Non IT) - HR Recruitment
Manpower Services India Pvt. Ltd
07.2007 - 11.2008
Resource Executive (ITES - Volume)
Equra Consulting Pvt Ltd
01.2007 - 06.2007
MetLife India Insurance Company pvt Ltd
08.2005 - 12.2006
Education
BCom - Advance Finance
Bangalore University
Bangalore, IndiaDNIIT -
NIIT
Bangalore, IndiaSkills
- HR Policy Compliance
- Payroll Management
- Employee onboarding and induction
- Background verification
- Employee Relations Management
- ServiceNow management
- Customer service
- Stakeholder collaboration
- Performance management
- Conflict resolution
- Communication skills
- Change management
- HRIS proficiency
- Policy implementation
- Decision-making
- Vendor management
- Efficient Problem-Solving
- Confidential support
- Effective time management
- HR Initiative Coordination
- HR operations
- Workday administration
Timeline
Manager, HR Shared Services (EMEA & India)
IQVIA
05.2018 - 01.2025
Sr Operations Specialist
IQVIA
06.2016 - 05.2018
Senior Exec - HR Operations
GE- Health Care Pvt Ltd
02.2014 - 05.2016
Client Servicing Consultant - HR Operations
KELLY SERVICES INDIA PVT LTD
12.2010 - 02.2014
HR Executive - Recruitment
NH Info media India Pvt ltd.
06.2009 - 11.2010
Service Delivery Consultant (ITES & Non IT) - HR Recruitment
Manpower Services India Pvt. Ltd
07.2007 - 11.2008
Resource Executive (ITES - Volume)
Equra Consulting Pvt Ltd
01.2007 - 06.2007
MetLife India Insurance Company pvt Ltd
08.2005 - 12.2006
BCom - Advance Finance
Bangalore University
DNIIT -
NIIT
Similar Profiles
Megan MunroeMegan Munroe
Associate Scientist at IQVIAAssociate Scientist at IQVIA
Lokesh ALokesh A
Salesforce Engineer-2 at IQVIASalesforce Engineer-2 at IQVIA
Asmat ShaikhAsmat Shaikh
Associate Director, Safety Project Leadership at IQVIAAssociate Director, Safety Project Leadership at IQVIA
Arvindh GVArvindh GV
Applications/Software Developer II at IQVIAApplications/Software Developer II at IQVIA
Naveen KumarNaveen Kumar
Senior Administrator at Microgreen Technologies Pvt. Ltd (Capgemini)Senior Administrator at Microgreen Technologies Pvt. Ltd (Capgemini)