VIJAYARAMA RAO PALAMANI

Scrum Master Responsibilities:

• Facilitated agile ceremonies, ensuring team alignment and adherence to Scrum principles.
• Coached cross-functional teams on Agile methodologies to enhance collaboration and productivity.
• Implemented process improvements that increased delivery efficiency and reduced cycle times.
• Mentored junior Scrum Masters, fostering their professional development and enhancing team performance.
• Responsible for coordinating and managing the release of software or product updates as Senior Release Manager. Closely interact with development teams, product managers, quality assurance teams, and key stakeholders to ensure successful cloud releases. Applied skills in Risk Management, Change Management, and advanced Jira software utilization.

Release Manager Responsibilities:

• Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (SaaS) product across cloud and on-premises environments.
• Continuous improvement to streamline release management processes, policies, and standards and identify automation opportunities.
• Create and maintain release schedules for bi-weekly patch releases and quarterly major releases.
• Develop deployment instructions for upgrades across versions and collaborate with the DevOps team.
• Conduct risk assessments and mitigate potential disruptions during release cycles.
• Coordinate release readiness activities, including testing and validation.
• Manage release documentation, including release notes and deployment guides.
• Oversee smooth deployment of software updates across deployment models.
• Monitor release progress and address issues and dependencies.
• Communicate release status and potential impact to stakeholders.
• Conduct retrospective soon after a release and draft action items to address improvement areas and track them to closure.
• Gatekeeping & Vulnerability Management: Enforce strict security criteria in Go/No-Go reviews, blocking releases with unmitigated high-risk vulnerabilities.
• Risk Evaluation: Assess residual risks of open vulnerabilities against business timelines to ensure informed deployment decisions.
• Audit & Compliance: Maintain audit-ready records for security exceptions, waivers, and approved risk acceptances.
• Remediation Tracking & Reporting: Report release-blocking defects to leadership and map deployment logs to vulnerability tracking tools for audit trails.

Change Manager Responsibilities:

• Process Ownership & Governance: Own end-to-end ITIL Change Management governance; evaluate, prioritize, categorize, or reject requests while blocking high-risk changes lacking test or rollback coverage.
• CAB & Stakeholder Leadership: Chair Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, acting as primary liaison to resolve cross-team scheduling conflicts and approval disputes.
• ServiceNow & Authorization Management: Secure formal technical and business approvals, managing ServiceNow change workflows, audit logs, and rollback verifications.
• Risk & Security Compliance: Align all production deployment modifications with organizational security standards and governance policies.
• Downtime & Metric Tracking: Monitor maintenance windows to minimize end-user downtime and track key metrics, including Change Success Rate and Emergency Change Volume.
• PIR & Continuous Improvement: Lead Post-Implementation Reviews (PIR) to analyze root causes of failed changes and continuously refine delivery processes.

Client : CitiCorp Services India Pvt Ltd

Change Manager Responsibilities:

Primarily responsible for the overall quality of the Change Management process. Focal point for both customer and IT organization.

• Accepts, prioritizes, categorizes, or rejects change requests based on scope/policy.
• Chairs the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
• Obtains authorization for submitted change requests; utilizes Change Management reporting system in ServiceNow.
• Monitors end-user downtime, tracks KPI/PI's, conducts post-reviews, and manages escalations.
• (Client: CitiCorp Services India Pvt Ltd)

Release Manager Responsibilities:

• Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (SaaS) product across cloud and on-premises environments.
• Continuous improvement to streamline release management processes, policies, and standards and identify automation opportunities.
• Create and maintain release schedules for bi-weekly patch releases and quarterly major releases.
• Develop deployment instructions for upgrades across versions and collaborate with the DevOps team.
• Conduct risk assessments and mitigate potential disruptions during release cycles.
• Coordinate release readiness activities, including testing and validation.
• Manage release documentation, including release notes and deployment guides.
• Oversee smooth deployment of software updates across deployment models.
• Monitor release progress and address issues and dependencies.
• Communicate release status and potential impact to stakeholders.
• Conduct retrospective soon after a release and draft action items to address improvement areas and track them to closure.

PMO Analyst Responsibilities:

• Define scope, manage resources, mitigate risks, and serve as the primary link between teams and stakeholders, taking ultimate accountability for the project's success.
• Their core responsibility are monitoring business milestones involves, Resource Allocation, Develop Timelines, Status Reporting (KPI's)
• Change Coordinator & Application L3 Support

Client : CitiCorp Services India Pvt Ltd

Change Coordinator and Application L3 Support:

Responsibilities for this position include but are not limited to the following:

• Enforce change compliance, working closely with technical and business teams in
order to ensure changes are fully documented and approved prior to implementation
• Review all implemented change and/or release units to ensure they have met their
objectives, both IT and business
• Create, manage, and coordinate the execution of Change Requests through Change
Management process and the Change Advisory Board (CAB) meetings
• Participate in CAB meetings and represent • changes to the board for approval
Apply Change/Release/Problem Management best practices to drive continuous
improvement and quality for Real Page Change Team.
• Meet with key members of the IT staff including Operations and Management, Product
Development, and Product Support to aid in change and problem analysis.
• Restarting the application Dev/UAT servers.
• Trouble shooting Weblogic and Application deployment issues.
Performed building and deployment of EAR, WAR, JAR files on all environments in
Weblogic Application Server.
• Involved in the deployment of the application.
• Monitoring and tuning weblogic application servers for performance.
• Work on ‘SSL' certificates configuration.
Performance and tuning of weblogic server with respect to heap, Threads and
connection pools.