Singing & Emcee
Vijay Joseph Manuel
Team Manager
Chennai,TN
Summary
Dynamic Operations & Project Management Professional with 10+ years of experience in managing high-performing creative projects and presentation operations. Proven expertise in end-to-end project delivery, stakeholder management, process improvements, and operational excellence. Skilled in driving productivity, ensuring quality standards, and delivering impactful results in fast-paced global environments. Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
12
12
years of professional experience
2
2
Languages
Skills
Operations Management
Work History
Team Manager
RR Donnelly
10.2022 - Current
- Lead and manage a 40 member creative team, delivering global creative and presentation services across multiple accounts.
- Own end-to-end project delivery including planning, execution, tracking, and closure.
- Drive client engagement and stakeholder alignment, ensuring delivery accuracy and high customer satisfaction.
- Implement process improvements to enhance productivity, quality, and turnaround time.
- Oversee resource utilization, capacity planning, and workload distribution to optimize cost and efficiency.
- Manage critical escalations and delivery risks, ensuring minimal impact on business and clients.
- Prepare and present weekly & monthly MIS reports, dashboards, and performance metrics.
- Mentor Team Leaders and senior associates to strengthen leadership capability and team stability.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Team Leader
RR Donnelly
04.2021 - 10.2022
Customer Service Executive
RR Donnelly
10.2018 - 04.2021
Senior Officer
Standard Chartered Bank
10.2017 - 10.2018
Senior Customer Service Associate
RR Donnelly
07.2014 - 09.2017
Key Projects & Initiatives
Euro Edge – Strategic Global Expansion (2025)
- Led a strategic initiative to enhance customer experience while supporting business expansion across the EMEA region.
- Drove client acquisition, accelerated revenue growth, and strengthened brand presence through targeted engagement strategies.
- Delivered a measurable 10% improvement across key performance metrics, reflecting operational and customer success gains.
Desk360 – Project Management Desk (2024)
- Shifted from a transactional to a consultative delivery model
- Centralized large live deal processing within one delivery center
- Enabled cohesive, high-quality deliverables at scale
- Partnered with high-end clients to drive long-term engagement
- Improved client retention, cost efficiency, and recurring business
- Increased recurring client share by 15%
Awards & Accolades
Pinnacle Award - 2025
Emerging Leader - 2024
Hall of Fame – 2021
Achiever of the Quarter – 2020
Bright Spark & Best Performer – 2014 - 2019
Education
Bachelor of Arts - Economics
Loyola College
Chennai 04.2001 -