VIJAY KUMAR P
Fraud Risk Manager
Chennai
Summary
More than 12.8 years of experience in the areas of Fraud Risk Management, Customer support, Call Quality and Employee Back ground Verification, backed with ability to work with groups as well as independently. Looking for opportunities in Risk Management, Customer support and operations team with Banking Sectors
Overview
13
13
years of professional experience
4
4
Languages
Work History
Manager
HDFC BANK LTD
Chennai
06.2023 - 10.2023
- Fraud Prevention timely analysis of frauds identified during transaction monitoring, region and complaints received from front end & frauds reported by the customers and from various channels
- Analyzing merchant transactions to identify abnormal activity that may be fraudulent
- Responsible for minimizing fraud losses through early fraud detection
- Timely sending alert to regional team (PAN INDIA) to check the profile of the merchant to Initiate suitable action on timely manner
- Involved in analyzing daily, highly dense data-sets of transactional data, identifying patterns and formulating system-level rules to prevent fraud with minimal exposure to genuine spends
- Reviewing the portfolio fraud by ensuring investigations/analysis of newly enrolled merchant, key merchants and cases referred by market info etc
- Ensuring analysis /Investigations are completed along with scrutiny of supporting documents, details to gather facts on Suspected Frauds
- Handling franchise notification alert and sending timely feedback
- Coordinate with with Visa / Master card / NPCI international banks on fraud mitigation and prevention.
Deputy MANAGER
YES BANK
09.2016 - 05.2023
- Got promoted as Deputy Manager in the month of April'22 from Assistant Manager Sep'20
- On the basis of internal movement, I was moved to Fraud Risk Management Team as Senior officer
- I was assigned with a team of 8-10 member's who were directly reporting to me
- Handling high end customers for credit limit enhancement and helping them to do the transaction successfully post limit enhancement
- Handling the role of shift officer and engaged in transaction monitoring pertaining to secured and unsecured platform
- Evaluating the calls of team members on daily basis and analyzing the corrective actions for call quality improvement
- Call barging and doing mock calls to the members who newly onboard to the team and giving training to them on products and process
- Reporting the fraud to the Analytical team for corrective actions on fraud scenarios
- Reviewing the performance of the analyst periodically and counseling team to attain the bench mark
- Engaging on Cross selling on successful genuine transactions attempted by the customers
- Investigating the case facts with the customer in case of secured transactions attempted on cards
- Initiating the cancellation mail to the merchants in case of fraudulent transactions
- Generating Business form NTB and ETB Customers
- Handling inbound customer queries for CASA account holders and Yes First Priority Customers and Interacting with the Branches and backend team for the resolutions pertaining to customer queries
- Handling escalation calls and resolving the issues in the given time frame.
- Developed and implemented new procedures to improve efficiency of the organization.
SENIOR CLIENT CARE EXECUTIVE
SCOPE INTERNATIONAL (Standard Chartered Bank)
12.2014 - 08.2016
- Handling inbound customer Queries for SCB Credit Card Holders
- Providing appropriate resolutions to the customers based on queries
- Enhancing X-selling across products for Value added customers
- Providing cash loan on Credit Card on Various product grid
- Handling Hindi based customers for all queries relating to Cards.
ASSOCIATE MANAGER
INDUSIND BANK LIMITED
02.2013 - 07.2014
- Handling inbound customer queries for Indusind bank account holders
- Providing Customer queries resolutions thru appropriate channel
- Upholding the value of the customer by providing necessary resolution and maintaining customer relationship
- Enhancing X-selling across product for all value-added customers.
SENIOR EXECUTIVE
MATRIX BUSINESS SERVICES INDIA PRIVATE LIMITED
11.2010 - 02.2013
- Promoted to become Senior Executive in 2012 from being Executive on account of recognition of work rendered toward improving the operational efficiency
- Handling Axis Bank Client for the Employee Background Screening Process
- Interacting with operations team and doing follow up for completion of work assigned
- Editing reports and sending to clients
- Handling candidate queries
- Maintaining MIS for clients and doing QA (quality analysis) for reports to clients
- Evaluating the call quality of the team members.
Education
MBA - HR And Marketing
05-2010
73%
B.Com -
08-2008
60%
XII Std -
05-2005
73%
Skills
- Fraud Risk Management
- Customer support
- Call Quality
- Employee Background Verification
- Timely analysis of frauds
- Transaction monitoring
- Abnormal activity identification
- Fraud Prevention
- Investigation and analysis of suspected frauds
- Call barging and mock calls
Personal Information
- Father's Name: Mr. P. Polaiah
- Date of Birth: 02/21/87
- Nationality: Indian
- Marital Status: Wedded
Extracurricular Activities
Participated in CATC 13 (TN) BATTALION NCC Camp. Participated in the training program for Basic Life Support conducted by ALERT.
Disclaimer
I hereby declare that all the details given above are true to the best of my knowledge.
Timeline
Manager - HDFC BANK LTD
06.2023 - 10.2023
Deputy MANAGER - YES BANK
09.2016 - 05.2023
SENIOR CLIENT CARE EXECUTIVE - SCOPE INTERNATIONAL (Standard Chartered Bank)
12.2014 - 08.2016
ASSOCIATE MANAGER - INDUSIND BANK LIMITED
02.2013 - 07.2014
SENIOR EXECUTIVE - MATRIX BUSINESS SERVICES INDIA PRIVATE LIMITED
11.2010 - 02.2013
Jaya Engineering College, Thiruninravur - MBA, HR And Marketing
DRBCCC Hindu College, Pattabiram - B.Com,
Vijayanta Model Higher Secondary School, Avadi - XII Std,
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