Vijayraj Saroj
Customer Relationship Officer
Mumbai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Customer Relationship Officer
Mercedes-Benz Financial Services India Pvt Ltd
2015.09 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Developed internal and external customers first-rate customer service to maximize satisfaction and business success.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Senior Finance Executive
Toyota Financial Services India Pvt Ltd
Mumbai
2011.08 - 2015.08
- Supported sales, with tailor made financing options to increase sales and revenue with overall financial health.
- Communication with clients to resolve there queries after sales
Finance Executive
HDFC Bank Ltd
Mumbai
2008.02 - 2011.07
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Education
Bachelor of Science - Science Education
Icit Computer Course
Pratapgarh Uttar Pradesh 2001.04 -
Skills
Sales Proficiency
undefinedTimeline
Customer Relationship Officer
Mercedes-Benz Financial Services India Pvt Ltd
2015.09 - Current
Senior Finance Executive
Toyota Financial Services India Pvt Ltd
2011.08 - 2015.08
Finance Executive
HDFC Bank Ltd
2008.02 - 2011.07
Bachelor of Science - Science Education
Icit Computer Course
2001.04 -
Playing Cricket
Bowling All Rounder
Playing Cricket
Bowling All Rounder
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