Vijay Tehlan

Primary Source Verification (PSV): Spearhead the end-to-end verification lifecycle for educational and employment credentials, ensuring the highest standards of integrity and data accuracy for global applicants.

• Stakeholder Engagement: Act as the primary liaison between the organization and global educational institutions (primary sources) to authenticate certificates and validate academic histories.

• Process Initiation: Direct the initiation of complex verification protocols, meticulously reviewing applicant documentation to mitigate risk and prevent credential fraud.

• Operations Excellence: Manage high-volume caseloads within the Sub-Department of Verification, consistently meeting stringent Turnaround Time (TAT), and Quality Assurance (QA) benchmarks.

• Compliance & Coordination: Ensure all verification activities align with international regulatory standards and client-specific requirements, maintaining a seamless bridge between applicants and verifying authorities.

• Managed end-to-end Background Verification (BGV) processes for all new hires, achieving 100% compliance with company policies and regulatory requirements, minimizing risk and ensuring a secure work environment.
• Resolved discrepancies in BGV reports with a 95% success rate by collaborating with internal teams, ensuring accurate employee records and minimizing potential compliance issues.
• Streamlined the onboarding experience by optimizing BGV form completion and related processes, resulting in a 20% reduction in onboarding time and improved new hire satisfaction scores.
• Maintained and secured confidential employee data, including real-time BGV trackers and audit-ready documentation, enabling efficient HR operations and consistently successful compliance audits.
• Supported employee lifecycle management by accurately documenting and updating employee data within the HRIS, ensuring data integrity and facilitating seamless HR processes.
• Onboarding Process Improvement: Streamlined the onboarding process, reducing time-to-productivity for new hires and significantly enhancing their initial experience, leading to increased employee satisfaction.
• Background Verification: Demonstrated expertise in conducting thorough background checks, ensuring compliance, and mitigating risks, essential for maintaining a secure and compliant workplace.
• Human Resource: Showcased foundational knowledge of HR principles, practices, and legal requirements, contributing to effective HR management.
• Managed vendor attendance tracking and processed BGV-related invoices, ensuring timely payments and cultivating strong vendor relationships, leading to a 15% cost reduction through effective negotiation.
• Provided crucial payroll and compliance support by ensuring data accuracy and managing attendance records, contributing to accurate and timely payroll processing.
• Identified and implemented key process improvements within the BGV workflow, enhancing efficiency, accuracy, and compliance across HR operations, resulting in a 10% improvement in process efficiency.
• Developed and delivered weekly BGV reports and dashboards, providing data-driven insights to support informed decision-making and proactive risk management.
• Contributed to employee engagement activities and wellness programs, fostering a positive work environment and enhancing the overall employee experience.
• Ensured strict adherence to company policies, procedures, and applicable labor laws, maintaining high standards of HR operational excellence and minimizing compliance risks.
• Facilitated a smooth and efficient integration of new joiners into the organization by providing comprehensive onboarding support.
• Ensured accurate maintenance of employee records and managed HRIS updates, maintaining data integrity and supporting efficient HR operations.

• Resolved customer inquiries and complaints via phone and email, contributing to high customer satisfaction.
• Provided detailed product and service information to customers, educating them and driving sales.
• Assisted in timely resolution of customer issues, contributing to improved customer retention.

• Managed customer calls efficiently, providing support and addressing service inquiries.
• Worked towards resolution of customer issues, contributing to improved customer satisfaction scores.