Vijeesh UC
Summary
At Robert Bosch Engineering and Business Solutions Limited, I excelled as a Senior Team Lead, mastering stakeholder management and project management to drive operational excellence and enhance customer satisfaction. My leadership not only improved team productivity but also played a pivotal role in business expansion and quality standards adherence, showcasing my influential skills and customer service management expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Team Lead
Robert Bosch Engineering and Business Solutions Limited
02.2007 - Current
- SLA Management, documentation, and delivery of Management system -Identify, analyze problems, and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit
- Project management expertise included – Resource Planning, Scope & Requirements Management as well as Impact analysis, SME involvement, Requirements elicitation, definition, and prioritization, Driven traceability management and introduced changes to requirements, Understood processes for requirements engineering and management, Assessed Stake holders expectation and constraints with respect to project requirements
- Handled quality planning & process tailoring, Applied estimation techniques & methodology, Spearheaded schedule development (CPM), as well as optimization, Undertaken project tracking -Metrics selection based on project type and its usage for process improvement
- Developed RBEI processes & artifacts for risk management, Ensured stakeholder involvement in risk management, Managed risk identification & prioritization, and responded to risks, Developed methods and implements change for supporting innovation
- Designed strategy for customer satisfaction / delight, Aided clarity of roles, responsibilities, and working model in the team, Enabled and ensured effective communication
- Understood and identified potential business areas within BOSCH Group across all Business Unit (BU), and supported the Sales and Marketing team in new business acquisitions
- Interfaced effectively with customers and internal resources to promote business development and growth
- Demonstrated client-sensitive practices within the account(s) and internal gate-keeping within Group to support building strategic business expansion
- Improved efficiency and quality standards, adhered to company QMM policies and followed CMMI-L5
- Ensured customer satisfaction, optimized engagement relationships to build and maintained services business within the account
- Engage in regular conference calls with the client to procure latest updates and changes
- Increased performance on parameters that include quality, operational excellence and customer satisfaction
- Facilitated delivery team’s approach to achieve organizational objectives, increase productivity, & enhanced employee morale
- As Transition Manager was responsible for project transitions and handled project management & team management role with measurable Key Result Areas
- Ensured smooth implementation of projects and new deliveries at the Best Shore centers
- Managed transition within the time frame signed off with account/customer
- Handled Customer Satisfaction within the transition period and monitored Quality Gates
- Effected the handoff to delivery after successful transition and transformation
- Undertaken failure analysis/Complaint handling (8D reports, FMEA)
- Supported the Stake holders of Transition/ Transformation projects in developing each project's scope of work, estimates, schedule and risk
- Being responsive to clients whilst following the principles and procedures of the quality services
- Completed PPM/ PLKZ reporting as well as developed domain expertise in process audit management
- Ensured cross-functional effectiveness across work functions to improve deployment methods & remove specific bottlenecks
- Was responsible for requirements & delivery management including resource management for delivery readiness
Education
Bachelor of Science - Computer Science
Bharathiyar University
Tamil Nadu, IndiaSkills
- Customer service management
- Production coordination
- People management
- Coaching and mentoring
- Stakeholder management
- Influencing skills
Certification
- A1 in German Language
- Project Management Fundamentals B1&B2
- PMP preparatory training
Competency Profile
- Possess hands on experience delivering superior client service, cultivate strong business and quality relationships, and make real-time decisions.
- Hands on experience in Project Management with shared service expertise.
- Thorough knowledge of all system tools used on a daily basis for different reports related to handling metrics.
- Demonstrated abilities in maintaining long term customer relations as well as implementing customer retention programs while handling corporate customers.
- Extensive experience and knowledge in the tools and procedures in Project Management.
- Expertise in providing services and maintaining customer relationships.
- Capability in competence development and people management.
- Possess transitions and migration management expertise including process migration, process stabilization, project delivery, process documentation, process handover, & process optimization.
- Proficient in Business Development and effectively responding to changing circumstances.
- Prowess in addressing operational issues, resolving performance bottlenecks, and implementing effective process controls and quality improvement initiatives to achieve the desired objectives.
- Ensuring the most cost effective execution of Engineering best practices.
- Ability to work efficiently in demanding work environments, meet deadlines, and deliver results as per set objectives.
Timeline
Senior Team Lead
Robert Bosch Engineering and Business Solutions Limited
02.2007 - Current
Bachelor of Science - Computer Science
Bharathiyar University