Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Vivek Rathore

Jaipur

Summary

Ambitious and multitalented IT professional with over 10.9 years of experience, currently excelling in a role at Oracle Cerner Healthcare. Certified in ITIL4, brings a strong foundation in IT operations and project management to drive success in complex environments. Passionate about leveraging technology to optimize processes and deliver innovative solutions, committed to continuous learning and professional growth in the ever-evolving field of information technology.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Team Lead

Oracle
12.2022 - Current
  • Current Roles & Responsibilities:
  • Leading a team of 20 members in Application support project in current organization.
  • Effectively Managed current project team SLA’s & ensured to deliver SIPs within project to reduce client cost.
  • Suggested innovative ideas to current team on improvising satisfaction scores and improving quality of work.
  • Provide coaching and suggest performance improvement tips to associates.
  • Give confidence and build positive environment in team to get better results and outcome.
  • Supervise a team of associates.

Service Desk Team Lead (ITA)

Tata Consultancy Services
06.2018 - 12.2022
  • Roles and responsibility: working as Service desk team lead, Handling team size of 15+ members ensuring to deliver service desk operations as per client requirements.
  • Effectively Managed service desk SLA’s & ensured to deliver SIPs within project to reduce client cost.
  • Suggested idea’s & inputs for automation opportunities on static service desk activities.
  • Delegating Task and setting up the goals for the team to deliver Service desk operations.

Technical Support Representative II

DXC.TECHNOLOGY (Formally HPE based Company)
11.2015 - 05.2018
  • Subject matter expert in remote desktop team working on escalated by L1 team on the issue Office 365, MS Office suite, Roaming profiles, Air Watch MDM.
  • Re-building the roaming and local profile from server VIA RDC tools.
  • Primary POC for MDM issues, monitoring and resolving issues related to push email services, touchdown application for IOS and Android Devices
  • Diagnose issues with Printer, Laptop, Monitor, Hardware, and software related issu

Senior Process Executive

Infosys BPO limited
09.2014 - 11.2015
  • Level 1 engineer for the desk operating on issues related to user British telecom Broad band.
  • Services provided for communication workers, troubleshooting all the Broadband issue.

Education

M.C.A -

VTU University
01.2014

B.C.A - undefined

University of Pune
01.2011

Skills

  • People management

  • Customer service management

  • Coaching and mentoring

  • Influencing skills

  • Operating Systems: Windows 7&10, MS Dos commands

  • Office Applications: Office 365, Azure Cloud, MS Office Suite 2007/2010/2013

  • Tools: HP Service manager, Service Now, MS Active Directory, Air Watch MDM agent, SCCM

  • Active Directory Tools: Hat, Dra, ADUC, ADIM

Certification

ITIL V4 Foundation Certified.

Accomplishments

  • Awarded with Beyond Excellence award for excellent Leadership in service desk activities within TCS.
  • Achieved Best Trainee Award in INFOSYS for the Batch of Sep 2014.
  • Awarded by I-Star Upcoming performer for 100% attendance During working days with Zero Un planned Leave.
  • Achieved Best Performance Certification in work from Hewlett Packard Enterprise

Timeline

Senior Team Lead

Oracle
12.2022 - Current

Service Desk Team Lead (ITA)

Tata Consultancy Services
06.2018 - 12.2022

Technical Support Representative II

DXC.TECHNOLOGY (Formally HPE based Company)
11.2015 - 05.2018

Senior Process Executive

Infosys BPO limited
09.2014 - 11.2015

B.C.A - undefined

University of Pune

M.C.A -

VTU University

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