Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
VIKAS B O

VIKAS B O

Business Analyst
Bangalore

Summary

Business Analyst offering 6+ years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
4
4
Language

Work History

Senior Technical Lead

Subex
Bangalore
10.2019 - Current
  • Worked Closely with Customers while collecting requirements, Updating Documents and getting Approvals
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Led software development initiative as subject matter expert and primary point-of-contact for project management staff.

Technical Engineer - Service

HaveUs Solutions
Bangalore
01.2014 - 09.2014

Client is Huawei, Joined has a fresher and Post training, Started working has Tester on Customer Service Platform Application

Senior Software Engineer

TTL in China Soft Interfusion India PVT. Ltd
Bangalore
06.2018 - 10.2019
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Trained and mentored junior developers and engineers, teaching skills in Handling Customers and working to improve overall team performance.
  • Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
  • Checked client code for bugs and weaknesses using approved troubleshooting methods.

Senior Technical Engineer

IKYA Human Capital Solutions
Bangalore
10.2014 - 06.2018
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Offered troubleshooting via voice and text chat, maintaining resolution rates of 100%.

Education

B. E - COMPUTER SCEIENCE AND ENGINEERING

Kalpataru Institute of Technologies (VTU)
Tiptur
09.2009 - 06.2013

Skills

Business process mapping

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Accomplishments

  • Completed Sales force Administration Certification in Jan 2023
  • Completed Sales force Business Analyst Certification in Feb 2023
  • Completed 100+ User Story Requirements in 5 Weeks and Received Appreciation from
  • Customers for Quickest Requirement Gathering
  • Awarded for ‘HQ Red Event- High Quality Delivery’ for recent green field IPCC project delivery for ‘Nigeria NCC Enterprise project’ at onsite for excellent customer satisfaction on May 2019
  • Awarded for ‘Best TTL Contributor’ for Zambia Zamtel OCS project E2E delivery in 2018
  • Played a TTL role in delivering & maintaining E2E solutions in BSS Systems which resulted in end-user satisfaction
  • Worked on various BSS Swap Projects as LLD Design, Integration Engineer and UAT Test Engineer
  • Roles and Responsibilities Handled
  • Been Part of work shop to understand the Scope of Project
  • Prepared Function Specification Documents
  • Fusion Sphere Open Stack Cloud Deployment
  • Site Survey, Hardware Installation and Network Configurations
  • Stakeholders, RO and customer Communications
  • Overall WBS, Quality Plan, Risk Management, Iteration plan, CMO Plan
  • Version Deployment, UAT with customer, Project live

Timeline

Senior Technical Lead

Subex
10.2019 - Current

Senior Software Engineer

TTL in China Soft Interfusion India PVT. Ltd
06.2018 - 10.2019

Senior Technical Engineer

IKYA Human Capital Solutions
10.2014 - 06.2018

Technical Engineer - Service

HaveUs Solutions
01.2014 - 09.2014

B. E - COMPUTER SCEIENCE AND ENGINEERING

Kalpataru Institute of Technologies (VTU)
09.2009 - 06.2013

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