Vikas Kumar
Bengaluru
Summary
Detail oriented Delivery Manager with 5 years of experience in technical project management and overall 10 years of experience in the IT industry.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Delivery Manager
Applaunch
9 2021 - Current
- Managed stakeholder expectations effectively throughout the entire product development process.
- Delivered meticulous technical guidance and operational leadership, resolving complex challenges and ensuring project milestones were met efficiently.
- Collaborated closely with Product Owners and clients to conceptualize, plan, and implement feature enhancements, elevating the overall user experience and product satisfaction.
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Spearheaded the development of diverse applications and web platforms utilizing Flutter, React, Native Android and iOS, Java, Node.js, MongoDB, and PostgreSQL.
RPA Software Engineer/Business Analyst Specialist
Ecolab
08.2019 - 08.2020
- Developed multiple RPA Bots as part of core development team in India. UiPath version 2019.2 and 2019.10.1
- Conducted daily stand ups and created as-is and to-be documents.
- Facilitated communication between product owner, stakeholder, and development teams for smoother project execution.
- Closely involved in resource allocation for various RPA projects.
Senior Software Engineer, EDI
PFS/LiveArea
01.2015 - 07.2019
- Developed and modified maps and business processes and facilitated communication between stakeholders and development team.
- Worked on various translational errors, FTP/SFTP/AS2 connection failures as well as created and implemented Nagios alerts
- Created and managed knowledge base with documents related to EDI Transactions like 850,855,810,856,852,820 etc.
- Proficiency in IBM Sterling Integrator transaction engine.
Technical Solutions Engineer
HP
07.2012 - 07.2014
- Troubleshot complex technical issues and provided expert guidance to clients, resulting in increased customer satisfaction rates
- Created, resolved and also redirected tickets to concerned technical teams efficiently to maintain SLA.
Education
BE - Instrumentation Technology
RNS Institute of Technology
04.2008 - 04.2012
High School Diploma -
DBMS English School
01.2005 - 01.2007
Skills
Product Lifecycle Management
Stakeholder Management
Software Development Lifecycle
Technical Analysis
Timeline
RPA Software Engineer/Business Analyst Specialist
Ecolab
08.2019 - 08.2020
Senior Software Engineer, EDI
PFS/LiveArea
01.2015 - 07.2019
Technical Solutions Engineer
HP
07.2012 - 07.2014
BE - Instrumentation Technology
RNS Institute of Technology
04.2008 - 04.2012
High School Diploma -
DBMS English School
01.2005 - 01.2007
Delivery Manager
Applaunch
9 2021 - Current