Vikas Kumar
Summary
Professional with over 8 years of experience in Marketing, Sales, and Financial Services. Proven track record in enhancing business performance through innovative operational techniques and market analysis. Recognized as Top Territory Sales Manager in Haryana by Airtel, demonstrating strong client acquisition and loss prevention strategies. Expertise in ensuring compliance with regulatory standards including RBI, TRAI, and IRDA to facilitate seamless sales operations. With background in client relations and customer service, I excel at building and maintaining strong relationships. My communication and problem-solving skills have consistently ensured client satisfaction and loyalty. I'm adaptable, always eager to learn and grow, making me well-suited for managing and nurturing client relationships effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Manager
HDFC Bank
03.2024 - 11.2025
- Managed a diverse portfolio of clients, providing personalized financial solutions and fostering long-term relationships.
- Conducted thorough financial assessments to understand client needs and recommend appropriate banking products and services.
- Achieved and exceeded sales targets through strategic planning and effective client engagement.
- Collaborated with internal teams to ensure seamless service delivery and enhance customer satisfaction.
- Utilized strong communication and negotiation skills to resolve client issues and enhance loyalty.
- Demonstrated expertise in financial products, market trends, and regulatory requirements to provide informed advice.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Created sales and marketing strategies to increase customer base and enhance sales.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Handled high-profile clients and territories with exceptional planning and strategic engagement.
- Generated new business by executing strategic campaigns and proactively cold calling customers.
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
- Identified opportunities for growth, expansion and sales by conducting market research.
- Maximised sales opportunities by determining and standardising best practices.
- Exceeded revenue goals through upselling and offering reliable and responsive service.
- Shared comprehensive product knowledge and drove revenue through consultative sales approach.
- Collaborated with marketing to create targeted campaigns, enhancing brand visibility among potential clients.
Marketing Sales Head
Shiv Shakti Industry
10.2023 - 03.2024
- Led the development and execution of comprehensive marketing strategies to enhance brand visibility and market share.
- Conducted in-depth market analysis to identify trends and opportunities, driving targeted campaigns and promotional activities.
- Managed and mentored a high-performing marketing team, fostering innovation and collaboration.
- Successfully launched multiple B2B marketing initiatives, resulting in significant business growth.
- Utilized strong analytical skills to measure and optimize campaign performance, ensuring alignment with business objectives.
- Demonstrated exceptional communication skills, effectively engaging with stakeholders and industry partners.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Organised and participated in industry events, exhibitions, and networking functions to promote the company and its products.
- Led sales team to surpass quarterly targets by developing strategic sales plans and monitoring execution.
- Monitored competitor activity and adjusted sales strategies to maintain competitive edge.
Business Development Executive
Flipkart Internet Pvt Ltd
09.2021 - 10.2023
- Generate leads convert them into acquisition, assisting with onboarding sellers accounts, and seller retention as well.
- Helping sellers to grow on e-commerce platforms, managing sellers account furthermore aiding them in listing and latching.
- Training Sellers on Product Listing Ads which includes CPC and Smart ROI.
- Encouraging Sellers to participate in Mega Sale events.
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
- Planned strategic brand-building events to expand product portfolio.
- Improved customer acquisition rates through targeted discussions on market segmentation and pricing strategies.
- Reviewed sales data to forecast market trends and adapt marketing strategies.
Sales Associate
Urban Company
Gurugram
05.2021 - 09.2021
- Visit prospective customer's home for their home painting renovation requirement.
- Generating quotation regarding work plan.
- Do a home survey and pitch to Clients about the UC's painting services and consult them to make the right choices.
- Selling different products according to customer demand.
- Win and acquire the customer for UC and take care of after sales service.
- Was able to generate leads and overachieve the target within first 2 months of tenure.
Marketing Executive (Intern)
Preet Prints
Gurgaon
09.2020 - 04.2021
- Promote awareness of brand image internally as well as externally.
- Use sales techniques that maximize revenue while maintaining existing customers' loyalty.
- Recognize opportunities to upsell the customers' enhancements to create better experience or event.
- Explain detailed requirements related to attending sales presentation to potential clients.
Territory Sales Manager
Bharti Airtel Ltd.
Panipat
06.2018 - 11.2019
- Exploring new markets where company SOGA is down as compared to competitors.
- Liaising with Channel Partners which include the retailers, consumers.
- Development of Channel Partner and reviewing their performance on a recurrent basis.
- Targets were set daily according to new plans and products for both distributors and retailers.
- Promoting Airtel Payments Bank App to generate more value proposition for consumers and generate more business for Airtel.
- Planning and conducting various activities to keep the channel engaged.
- Exposure in market development, product positioning and handling distribution network.
- Achieved highest number of sales conversions to increase the SOGA of company in the month of October 2018, November 2018, December 2018 and awarded as territory sales manager for the year 2018-2019.
Red Star IT Services
Noida
02.2013 - 07.2015
- Online selling of products like digital services and applications.
- Took care of training new batches and team management.
- Took care of escalations and after sales service to ensure customer satisfaction.
- Resolved service user requests within target timeframes.
- Installed new hardware and software to meet system specifications and user needs.
- Updated software for new functionality and improved security.
- Monitored computer system performance and intervened in identified problems.
- Followed user guides and technical manuals to complete skilled repairs.
- Identified system performance issues, providing swift remedial action.
Education
MBA -
Kurukshetra University
01.2018
B.Tech -
Kurukshetra University
01.2012
12th -
CBSE Board
01.2008
10th -
CBSE Board
01.2006
Skills
- Sales and marketing strategies
- Customer retention and relationship management
- Network development and online sales
- Forecasting and financial analysis
- Effective communication skills
- Pressure handling and multitasking
- Team collaboration and work ethics
- Innovation and adaptability
- Sales strategy development
- Communication skills
- Business development
- Brand visibility enhancement
- Sales and marketing strategy
- Product knowledge
Certification
- Fundamentals of Digital Marketing
- Banking in Digital ERA, 2017-04-08, 132
Languages
English
Hindi
Punjabi
Custom Section
- Marketing
- Sales
- Operations
Hobbies and Interests
- Travelling
- Hanging out with friends
- Reading books
- Playing volleyball
Timeline
Relationship Manager
HDFC Bank
03.2024 - 11.2025
Marketing Sales Head
Shiv Shakti Industry
10.2023 - 03.2024
Business Development Executive
Flipkart Internet Pvt Ltd
09.2021 - 10.2023
Sales Associate
Urban Company
05.2021 - 09.2021
Marketing Executive (Intern)
Preet Prints
09.2020 - 04.2021
Territory Sales Manager
Bharti Airtel Ltd.
06.2018 - 11.2019
Red Star IT Services
02.2013 - 07.2015
MBA -
Kurukshetra University
B.Tech -
Kurukshetra University
12th -
CBSE Board
10th -
CBSE Board