Vikas Rampuri
Fraud Investigator
C 22, St. No. 2, Jai Vihar Extn. Nr. Bajrang Chowk, Najafgarh
Summary
Experienced in dispute management and financial fraud investigation skills, implementing strategic plans and analyzing data to resolve disputes and provide valid documentation and clarification of doubts.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Sr. Associate
WNS Global Services Pvt. Ltd.
11.2023 - Current
- Investigating fraud and non-fraud disputed transactions received from card holders for chargebacks.
- Raising chargebacks on behalf of customer, to get money back from merchants for true disputed claims.
- Investigating fraud losses through accurate research and direct intervention on customer accounts related to Visa and MasterCard.
- Trained and supported new team members, maintaining culture of collaboration.
- Contributed to the profitability of the bank by retaining valued customers and minimizing credit losses resulting from fraudulent transactions.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Management Trainee
Genpact India Pvt. Ltd.
03.2022 - 11.2022
- Conduct transaction research, obtaining and documenting inventories and other data for resolving disputes.
- Issued credit and refunds after proper investigation.
- Reconcile, denials/deduction received from various suppliers and researching the potential reason of denials disputes.
- Provided clarification of disputed financial/pricing transaction issues to clients, following up on escalated issues and provide appropriate resolutions as needed.
- Trained new employees, instructed team members on complex disputes and compliance issues.
- Publishing TAKT report of entire CardinalHealth LOB.
- Maintain data in MS Access Backtable.
- Categorizing and handling group mailbox.
- Created SOPs for the business
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
Agent, (Google Adwords)
iQor India Services Pvt. Ltd.
01.2021 - 02.2022
- On behalf of Google AdWords, resolve disputed cases such as cancellations, refund or partial refund, service not received, fraud, unrecognized, duplicate billings etc.
- Experience in key systems PayPal, WorldPay, Google Wallet, Adyen, AMEX and PTI.
- Conducted in-depth analyses of transaction data to identify patterns, trends, and potential fraud indicators.
- Improved customer satisfaction by providing timely and accurate responses to inquiries regarding chargeback disputes.
- Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.
- Enhanced chargeback resolution rates by implementing effective dispute management strategies.
- Worked on cards like AMEX, MasterCard, Visa, Discover and JCB.
Sr. Executive, (UHG)
Concentrix Daksh India Pvt. Ltd.
10.2014 - 05.2016
- Process UHG Healthcare Claims to include the review and audit of claims and supporting documentations.
- Maintained up-to-date knowledge of federal and state regulations affecting health insurance policies, ensuring full compliance during all transactions.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Examined, analyzed and processed healthcare claim forms and other records to determine insurance coverage.
- Processed secondary medical insurance claims in accordance to coordination of benefit rules of Medicaid and Medicare.
- Review bills for correct ICD-9 and CPT-4 coding, timely filing, enrolment and utilization review issues.
- Review of medical billings for correct claim and customer information, ICD-9 and CPT codes.
- Confirm pricing and process physician's claims utilizing ICD-9 and CPT codes for medical bills.
Education
MCA - Computer And Information Sciences
JAIPUR NATIONAL UNIVERSITY
Delhi 06.2016 - 10.2019
BSc-IT - Computer
SMU
Delhi 08.2011 - 10.2014
Intermediate - Computer
CBSE
Delhi 04.2010 - 05.2011
High School - General Studies
CBSE
Delhi 04.2008 - 05.2009
Skills
Fraud Investigation
Dispute Management
Operations Management
MS Office
Preparing reports
New Hire Training
Personal Information
- Father's Name: Mr. Daulat Rampuri
- Date of Birth: 06/27/93
- Gender: Male
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 19 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsWork from home optionPaid time offTimeline
Sr. Associate
WNS Global Services Pvt. Ltd.
11.2023 - Current
Management Trainee
Genpact India Pvt. Ltd.
03.2022 - 11.2022
Agent, (Google Adwords)
iQor India Services Pvt. Ltd.
01.2021 - 02.2022
MCA - Computer And Information Sciences
JAIPUR NATIONAL UNIVERSITY
06.2016 - 10.2019
Sr. Executive, (UHG)
Concentrix Daksh India Pvt. Ltd.
10.2014 - 05.2016
BSc-IT - Computer
SMU
08.2011 - 10.2014
Intermediate - Computer
CBSE
04.2010 - 05.2011
High School - General Studies
CBSE
04.2008 - 05.2009