VIKAS SHARMA
Azure Cloud Engineer
Nagpur
Summary
Seasoned IT professional with over 12 years of experience, excelling in Azure cloud services, network administration, and DevOps methodologies. Proficient in configuring, troubleshooting, and deploying cloud solutions using a wide array of Azure services and tools. Proven track record of delivering robust and scalable infrastructure solutions to meet business needs efficiently.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Azure Administrator
Tata Consultancy Services Ltd.
12.2020 - Current
- Azure Cloud Services Management: Configured, deployed, and managed Azure services, covering IaaS and PaaS
- Oversaw resource groups, access control, and network configurations
- Application Migration and Automation: Led on-premise app migration to Azure
- Developed automation scripts for admin tasks
- Infrastructure Administration and Deployment: Managed various services and established DTAP environments
- Handled deployment for optimal performance
- DevOps Practices and Tools: Proficient in Git, Azure Repos, and CI/CD pipelines
- Utilized Jenkins and Azure CI/CD Pipelines for automation
- Containerization and Lifecycle Management: Used Docker and Kubernetes for containerization
- Managed application lifecycle and monitored performance
- ITIL Processes Adherence: Ensured compliance with ITIL processes
- Documentation and Compliance: Maintained documentation as per standards.
Team Lead - Network Operation Center (NOC)
Tata Consultancy Services Ltd.
12.2016 - 12.2020
- Network Support and Management: Provide Level 2 support for network issues, focusing on Cisco switches and routers
- Ensure timely issue resolution within SLAs
- Documentation and Coordination: Maintain accurate documentation and coordinate device-related activities
- Plan and implement changes promptly
- Vendor Communication and RCA: Regularly communicate with vendors to resolve issues and initiate RMAs
- Publish Root Cause Analyses for problem resolution
- Relationship Management and Reporting: Maintain positive vendor relationships and escalate issues when necessary
- Handle tickets, collaborate with users for resolution, and prepare Incident Management reports
- Process Improvement and Assistance: Assist in Problem Management to enhance processes and address recurring issues.
Sr. Executive: Service level Management
Vodafone South Limited.
12.2014 - 11.2016
- Network Management: Configure, troubleshoot, and manage network devices like Routers, Switches, and MPLS links
- Monitor and manage the Vodafone IP-MPLS backbone core network
- Firewall and IP Management: Create firewall policies using CISCO ASA 5585
- Manage IP planning and conduct monthly configuration backups
- Switch Port and Change Management: Inspect, configure, and assign L2 switch ports and IPs to internal customers
- Execute planned activities and change management for all L2 devices
- Maintenance and Reporting: Handle care cases, maintain spares, and prepare Method of Procedures (MOPs)
- Escalate issues as needed and prepare Incident Management reports regularly.
Network Support Engineer
i-Source Infosystems Pvt. Ltd.
01.2013 - 12.2014
- Monitoring and Management: Utilize SolarWinds Orion for network resources and Microsoft SCOM for servers and applications
- Incident and Change Management: Handle incidents, changes, and problem resolution using BMC Remedy
- Vendor Collaboration and Problem Resolution: Collaborate with ISPs for WAN link issues and conduct root cause analysis
- Reporting and Documentation: Document all incidents and downtime, and provide daily work reports to the team and stakeholders.
NOC Engineer
Global InnovSource Solutions Pvt. Ltd
03.2012 - 01.2013
- Telecom Site Monitoring: Monitor critical alarms for various telecom sites using tools like CITRIX
- Ticketing and Database Management: Utilize BMC Remedy for trouble ticketing
- Manage databases, reports, and spare parts tracking
- Alarm Handling and Escalation: Handle alarms from multiple vendors and escalate based on priorities
- Client Management: Manage OMCR and log complaints for clients such as TCL, Aircel, Airtel, Idea, Uninor, and BSNL
- Documentation and Audits: Prepare Method of Procedures (MOPs) and maintain device repository
- Conduct network audits for proactive issue resolution
- Incident Escalation and Compliance: Escalate incidents to meet service targets and SLAs.
Education
Bachelor of Engineering - Electronics Engineering
G.H. Raisoni Institute
Jalgaon 07.2007 - 07.2011
Skills
Excellent Communication
undefinedCertification
ITIL V3 Foundation
Timeline
Azure Administrator
Tata Consultancy Services Ltd.
12.2020 - Current
Team Lead - Network Operation Center (NOC)
Tata Consultancy Services Ltd.
12.2016 - 12.2020
Sr. Executive: Service level Management
Vodafone South Limited.
12.2014 - 11.2016
Network Support Engineer
i-Source Infosystems Pvt. Ltd.
01.2013 - 12.2014
NOC Engineer
Global InnovSource Solutions Pvt. Ltd
03.2012 - 01.2013
Bachelor of Engineering - Electronics Engineering
G.H. Raisoni Institute
07.2007 - 07.2011
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