Vikas Sharma
Delhi
Summary
Dynamic and results-driven professional with extensive experience at Startek, excelling in customer service and sales techniques. Proven track record in team supervision and process improvements, enhancing operational efficiency. Adept at problem-solving and call auditing, fostering a high-performance environment that drives customer satisfaction and sales growth.
Overview
6
6
years of professional experience
Work History
Senior Process Associate
Startek customer support services Pvt Ltd
Gurgaon
06.2023 - 03.2025
- I worked there as a Senior CSE team for Honda Cars Inbound Process, where I handled all types of customer queries and problems having before and after puchasing the car.
- I also worked as a sales associate for Honda cars Outbound Process. Where I called customers to convince them into purchasing the car by coordinating with preferred dealership.
- I also supervised a team there for sometime, trained new joiners on the floor also did Call audits in the presence of quality analyst, and supported the floor as an SME . I have experience of all these particular roles but not officially.
Process Associate
Spnn business services Pvt Ltd
Gurgaon
08.2021 - 01.2022
- I started there as a process associate for MobiKwik Inbound process.
- I got promoted as a Senior process associate in the same process.
Process Associate
Globiva Services Pvt Ltd
Gurgaon
05.2019 - 04.2020
- I worked there as a CSE in the Grievance team for Cars24 Inbound Process, where I handled all types of customer queries and problems having before and after selling the car.
- I also worked as a sales associate for Cars24 Outbound Process. Where I called customers to convince them into selling their used cars to Cars24.
Education
B.sc in H&HA - Hospitality And Tourism Management
Chitkara University
Punjab 01-2017
12th - Commerce Stream
Kendriya Vidyalaya
New Delhi 01-2013
10th -
Kendriya Vidyalaya New Delhi
New Delhi 01-2010
Skills
- Customer service
- Sales techniques
- Process improvements
- Call auditing
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Senior Process Associate
Startek customer support services Pvt Ltd
06.2023 - 03.2025
Process Associate
Spnn business services Pvt Ltd
08.2021 - 01.2022
Process Associate
Globiva Services Pvt Ltd
05.2019 - 04.2020
B.sc in H&HA - Hospitality And Tourism Management
Chitkara University
12th - Commerce Stream
Kendriya Vidyalaya
10th -
Kendriya Vidyalaya New Delhi