Vikas Sharma
Delhi
Summary
Dynamic and results-driven professional with extensive experience at Startek, excelling in customer service and sales techniques. Proven track record in team supervision and process improvements, enhancing operational efficiency. Adept at problem-solving and call auditing, fostering a high-performance environment that drives customer satisfaction and sales growth.
Overview
6
6
years of professional experience
Work History
Senior Process Associate
Startek customer support services Pvt Ltd
Gurgaon
2023.06 - 2025.03
- I worked there as a Senior CSE team for Honda Cars Inbound Process, where I handled all types of customer queries and problems having before and after puchasing the car.
- I also worked as a sales associate for Honda cars Outbound Process. Where I called customers to convince them into purchasing the car by coordinating with preferred dealership.
- I also supervised a team there for sometime, trained new joiners on the floor also did Call audits in the presence of quality analyst, and supported the floor as an SME . I have experience of all these particular roles but not officially.
Process Associate
Spnn business services Pvt Ltd
Gurgaon
2021.08 - 2022.01
- I started there as a process associate for MobiKwik Inbound process.
- I got promoted as a Senior process associate in the same process.
Process Associate
Globiva Services Pvt Ltd
Gurgaon
2019.05 - 2020.04
- I worked there as a CSE in the Grievance team for Cars24 Inbound Process, where I handled all types of customer queries and problems having before and after selling the car.
- I also worked as a sales associate for Cars24 Outbound Process. Where I called customers to convince them into selling their used cars to Cars24.
Education
B.sc in H&HA - Hospitality And Tourism Management
Chitkara University
Punjab 2017-01
12th - Commerce Stream
Kendriya Vidyalaya
New Delhi 2013-01
10th -
Kendriya Vidyalaya New Delhi
New Delhi 2010-01
Skills
- Customer service
- Sales techniques
- Process improvements
- Call auditing
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Senior Process Associate
Startek customer support services Pvt Ltd
2023.06 - 2025.03
Process Associate
Spnn business services Pvt Ltd
2021.08 - 2022.01
Process Associate
Globiva Services Pvt Ltd
2019.05 - 2020.04
B.sc in H&HA - Hospitality And Tourism Management
Chitkara University
12th - Commerce Stream
Kendriya Vidyalaya
10th -
Kendriya Vidyalaya New Delhi