Vikas Sharma
Deputy Manager-IT
Delhi,DL
Summary
Deputy MAnager-IT managing IT asset lifecycle, LAN/WAN infrastructure, and end-to-end service delivery for internal stakeholders. Leads operations teams, handles escalation management, and aligns support processes with service levels, compliance, and audit requirements. Strengthens delivery through training, performance coaching, and accurate inventory control across IT products and services.
Overview
2
2
Certifications
16
16
years of professional experience
Work History
Deputy Manager-IT
ICRA Limited
10.2022 - Current
- IT Asset lifecycle: Oversee the delivery of IT services, ensuring they meet the defined service levels, quality standards, and customer expectations.
- Operation Management: Lead and manage the Operations team, ensuring delivery of high-quality services and support to internal stakeholders.
- Collaborate with cross-functional teams, including IT, operations and project management to identify requirements and provide appropriate solutions
- Maintain and review the records of procured IT products and services.
- Responsible for end-to-end service delivery to provide support for LAN/WAN Infrastructure.
- Established work procedures and processes that support company and departmental standards, procedures, and strategic directives.
- Served as point-of-contact for escalation of all issues related to multiple teams.
- Managed talent through coordinating and facilitating training and identifying development.
- Provided statistical, performance feedback and coaching. Administered performance reviews for skill improvement.
- Asset Inventory: Maintain accurate records and inventory of all IT assets, ensuring visibility and accountability throughout the organization. IT asset tracking, maintenance, and disposal to optimize resource utilization.
- Compliance and Risk Management: Ensure compliance with software licensing agreements, regulatory requirements, and industry standards.
- Documentation and Reporting: Maintain comprehensive document, including asset records, licensing information, and audit trails.
- 1.4 Years
Senior Engineer
Inspirisys Solution Pvt Ltd
01.2018 - 01.2022
- Infrastructure Strategy: Developing and implementing a comprehensive infrastructure strategy aligned with the organization's business goals and objectives.
- Security and Compliance: Implementing and maintaining robust security measures to protect the organization's IT infrastructure from threats and vulnerabilities.
- Vendor Management: Evaluating, selecting and managing relationships with external technology vendors, suppliers, and service providers.
- IT Asset Management: Managing the organization's IT assets, including hardware, software licenses, and equipment.
- TAT Adherence: Ensured the compliance adherence and meet the SLA as defined.
- Monitoring and Performance Optimization: Regular monitoring of Team performance and service level with customer.
- Run Daily Hygiene check & Critical report monitoring.
- Ticket Analysis and long pending issues, periodic analysis on tickets to identify the data fix, training, User Mistake, Frequent issues, parameter, integration issue.
- 4.5 Years
Accel Frontline Ltd.
01.2012 - 01.2018
- Accel frontline name changed to Inspirisys Solution Pvt Ltd
- 5.3 Years
Senior Engineer
3i InfoTech consultancy limited Pvt. Ltd
01.2011 - 01.2012
- Configuring and Troubleshooting of Windows7, Win XP Prof, MS Outlook 2010, MS Office2010.
- Antivirus SPOC for the Delhi Location
- Worked on DMS Agent, CRM, EPOS, VMC.
- 1.5 Years
Education
B.Sc. - Information Technology (IT)
Punjab Technical UNIVERSITY, Jalandhar
Jalandhar3 Years Diploma - Computer Engineering
HIT
SonepatSenior Secondary - undefined
CBSE
Higher Secondary - undefined
Haryana Board
Skills
IT service management
LAN/WAN support
Windows support
Endpoint troubleshooting
Service desk support
Operation management
Team management
Escalation management
Service level management
Incident coordination
Asset and inventory management
Compliance and risk management
Risk management
Vendor management
License management
Certification
MCSE Training
Timeline
Deputy Manager-IT
ICRA Limited
10.2022 - Current
Senior Engineer
Inspirisys Solution Pvt Ltd
01.2018 - 01.2022
Accel Frontline Ltd.
01.2012 - 01.2018
Senior Engineer
3i InfoTech consultancy limited Pvt. Ltd
01.2011 - 01.2012
Higher Secondary - undefined
Haryana Board
Senior Secondary - undefined
CBSE
B.Sc. - Information Technology (IT)
Punjab Technical UNIVERSITY, Jalandhar
3 Years Diploma - Computer Engineering
HIT
Project Successfully Completed
- Windows 7 deployment Vodafone Store
- ICRA (Support Operations)
- Transition and On-boarding of new FMS service vendor
- Trend Micro Email Gateway (TMES)Security solution deployment
- IT Asset Disposal across PAN India
Hands on Experience
- Administration of below Products
- G-Suite Management
- Cloud Code Management
- Druva Endpoint backup Management
- Zscaler (ZIA/ZPA) Management
- Antivirus (Symantec- EPM, Trend Micro EDR and XDR)
- Encryption (Symantec, Sophos)
- Trend Micro Email Gateway (TMES)
- Manage and maintain LAN, WAN & Wireless Networks.