Vikas Veeranti
Bengaluru
Summary
Experienced professional with 7 years in technology-driven environments, focusing on skill enhancement and organizational success. Proven ability to adapt to new technologies and contribute effectively to team objectives. Strong track record of achieving results through collaboration and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Citrix
Bangalore
04.2024 - Current
- Effective enterprise call handling with all customer's and setting right expectation for further implementation.
- Assisting customer's in upgrading NetScaler firmware versions.
- Replicating customer issue in lab and submitting bug report to engineering.
- Responsible for configuration & troubleshooting NetScaler load balancer issues.
- Deep understanding on NetScaler application load balancing, HA, SSL Offloading, and overview on GSLB.
- Have knowledge on AAA, RADIUS, LDAP and 802.1Q.
- Assisting customer's is creating digital certificates and have good understanding on PKI.
- Knowledge on network monitoring for Large Data Centers, Large WAN/Network environment.
- Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands.
- Documenting customer issues and if required escalating case to escalation team for further investigation.
- Have a basic Knowledge of Citrix CVAD Environment/Windows OS server.
Senior Priority Technical Engineer
Citrix
Bangalore
01.2022 - 04.2024
- Worked for Citrix TAC for Netscaler Product.
- Resolving technical cases over phone/chat/ email
L1 TAC Engineer
HPE Aruba
Bangalore
08.2019 - 12.2021
- Provide Technical support on HPE/Aruba switch related issues.
- Configuration / Upgrading and troubleshooting of switches.
- Troubleshooting basic Access point issue with switches.
- Switching: VLAN, STP, Ether channel.
- Good knowledge of OSI & TCP/IP models.
- Routing protocols: RIP, EIGRP, OSPF, and Static.
- Coordinate and work with the vendors for WAN/Internet link issues/flaps.
- Manage and maintain vendor scheduled maintenance.
NOC Associate
Netenrich Inc.
09.2018 - 08.2019
- Monitoring Multiple customer infrastructure trough monitoring tools.
- Raising major incidents and coordinating respective teams to mitigate downtime.
- Worked on Newrelic, Service now and OPSRamp tools.
- Participating in network maintenance activities.
Education
B. Tech - Computer Science and Engineering
JAYAMUKHI INSTITUTE OF TECHNOLOGY AND SCIENCES
A.P01.2018
Grade 12 - MPC
CV RAMAN JUNIOR COLLEGE
Warangal01.2014
10th Class -
BALAJI TECHNO SCHOOL
01.2012
Skills
- L2 / L3 Network Troubleshoting
- HTTP and HTTPS
- TCP/IP and OSI model
- DNS and DHCP
- TLS and packet flow knowledge
- Citrix gateway and GSLB
- Firewall
- SD-WAN Overview
- Switching and routing
- Basic Knowledge on WLAN
Certification
- Cisco Certified Network Associate in Routing and Switching, 200-125
- Citrix Certified Associate & Professional (App Delivery and Security), Citrix
Languages
- ENGLISH
- TELUGU
- HINDI
Personal Information
- Date of Birth: 08/14/97
- Marital Status: Married
Overall Experience
7 years
Timeline
Technical Support Engineer
Citrix
04.2024 - Current
Senior Priority Technical Engineer
Citrix
01.2022 - 04.2024
L1 TAC Engineer
HPE Aruba
08.2019 - 12.2021
NOC Associate
Netenrich Inc.
09.2018 - 08.2019
B. Tech - Computer Science and Engineering
JAYAMUKHI INSTITUTE OF TECHNOLOGY AND SCIENCES
Grade 12 - MPC
CV RAMAN JUNIOR COLLEGE
10th Class -
BALAJI TECHNO SCHOOL