Vikash Gupta
Banking & Service Industry
Jabalpur
Summary
Results-driven banking professional with over 14 years of expertise in trade and forex operations, retail banking, and financial back-office processes. Proficient in managing complex transactions, leading high-performance teams, and driving digital transformation initiatives within the banking sector. Recognized with multiple accolades for service excellence and leadership, consistently achieving high standards in compliance, innovation, and customer satisfaction. Committed to leveraging extensive industry knowledge to contribute to organizational success and enhance client experiences.
Overview
16
16
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Manager – Trade & Forex Operations
Yes Bank Ltd.
09.2023 - Current
- - Lead end-to-end trade and forex transaction processes, servicing corporate and SME clients across the Bhopal region.
- - Manage import/export documentation, forward contracts, and remittance settlements, aligned with RBI and FEMA regulations.
- - Foster cross-functional collaboration with Credit, Compliance, and RM teams to enhance service delivery.
- - Drive operational efficiency through process optimization and team mentorship.
- - Support and promote the adoption of digital banking platforms for trade clients.
- Led the development and implementation of trade operations strategies, resulting in streamlined workflows and improved efficiency.
- Managed daily Forex operations, ensuring compliance with regulations and minimizing risk exposure through effective monitoring.
- Collaborated with cross-functional teams to enhance trading systems, contributing to more accurate transaction processing and reporting.
- Trained and mentored junior staff on trade operations procedures, fostering a culture of continuous improvement and operational excellence.
Deputy Manager – Trade Forex Operations
Axis Bank Ltd.
02.2021 - 09.2023
- - Executed inward/outward foreign remittance transactions; supported LC issuance, BGs, and export-import bill settlements.
- - Provided high-touch service to key CMS, and Current Account clients.
- - Promoted digital offerings and built team capability through training initiatives.
- - Consistently achieved TAT in resolving customer issues and audit requirements.
- Led a team to streamline forex operations, enhancing transaction accuracy and reducing processing time significantly.
- Implemented automated reporting systems, improving efficiency in trade execution and risk assessment protocols.
- Developed training programs for new staff, fostering a knowledgeable workforce skilled in forex compliance standards.
- Coordinated cross-departmental initiatives to enhance the onboarding process, resulting in improved stakeholder satisfaction and engagement.
Assistant Manager – Hub Operations & CCC (Retail Banking)
IndusInd Bank Ltd.
12.2016 - 02.2020
- - Handled centralized processing operations, including NEFT/RTGS, CTS clearing, RE-KYC, and MIS consolidation.
- - Oversaw document verification, MICR coordination for new branches, and customer deliverables.
- - Managed team functions, and provided IT troubleshooting and training.
- Led operational initiatives to streamline hub processes, resulting in enhanced productivity and reduced turnaround times.
- Coordinated cross-functional team efforts to implement customer-centric strategies, improving service delivery and client satisfaction.
- Analyzed hub performance metrics to identify areas for improvement, driving operational excellence and efficiency gains.
- Developed training programs for staff to enhance service quality and operational knowledge, fostering a culture of continuous improvement.
Sr. Associate – Home Loans and Insurance
BA Continuum (Bank of America)
01.2012 - 01.2014
- - Reviewed and audited loan documentation for accuracy and regulatory compliance.
- - Monitored productivity and reporting metrics.
- Based on the provided information about the role of Sr. Associate in Home Loans and Insurance, here are the resume experience statements following the specified guidelines:
- Analyzed customer financial data to identify suitable home loan options, enhancing decision-making efficiency for clients.
- Streamlined the loan processing workflow by implementing best practices, resulting in improved turnaround times for approvals.
- Collaborated with insurance providers to align policy offerings with customer needs, increasing satisfaction and retention rates.
Associate – Loan Validation & Processing
BA Continuum (Bank of America)
01.2010 - 01.2012
- - Validated loan applications, performed compliance checks, and supported backlog clearance in the Regulation X department.
- Mentored junior associates in loan validation processes, improving team accuracy and overall productivity in operations.
- Evaluated loan applications by analyzing financial statements and credit reports, ensuring compliance with internal policies.
- Collaborated with cross-functional teams to streamline loan processing workflows, enhancing operational efficiency and turnaround times.
- Conducted comprehensive validations of loan documentation, identifying discrepancies, and mitigating potential risks in processing.
Education
GNIIT - Software Engineering
NIIT
South Ex, New Delhi 04.2001 -
Bachelor of Commerce -
Barkatullah University
Bhopal, India 04.2001 -
Skills
Skilled in utilizing Finacle for banking operations
Proficient in MS Office Suite
IT Skills: Hardware & Network Support, Software Troubleshooting, NET (C#), Software Testing
Certified in ethical hacking and hardware networking
Trade & Forex Operations
Operational streamlining
Digital banking platforms
Team mentorship
Customer issue resolution
Forex transactions
Accomplishments
- · One gold and two bronze awards for excellent performance in the team.
- Appreciated for the good IT support to the Team.
- Winner of badminton championship in college.
- · Enjoy watching documentaries and informative series and also listening to peaceful music.
- · Traveling, knowing culture of various places and dancing are some of my other interests.
- · Organized the annual function at NIIT Bhopal.
- · Volunteered in organizing various Cultural Events at School & College, and have been an active Sports Person throughout, including heading the Scouts team in school.
- · Played twice the regional level inter school handball championship.
- · Regular blood donor.
Certification
GNIIT from NIIT South Ex.
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Manager – Trade & Forex Operations
Yes Bank Ltd.
09.2023 - Current
Deputy Manager – Trade Forex Operations
Axis Bank Ltd.
02.2021 - 09.2023
Assistant Manager – Hub Operations & CCC (Retail Banking)
IndusInd Bank Ltd.
12.2016 - 02.2020
Sr. Associate – Home Loans and Insurance
BA Continuum (Bank of America)
01.2012 - 01.2014
GNIIT from NIIT South Ex.
06-2010
Associate – Loan Validation & Processing
BA Continuum (Bank of America)
01.2010 - 01.2012
Major training in Ethical Hacking
05-2009
GNIIT - Software Engineering
NIIT
04.2001 -
Bachelor of Commerce -
Barkatullah University
04.2001 -