Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Generic
Vikash Kumar

Vikash Kumar

Summary

Seek a challengeable position to show and utilize my skills and abilities

in the corporate environment that offers me the professional growth.

skills while making a significant contribution to the success of the Company.

Overview

4
4
years of professional experience
1
1
Language

Work History

Chinese Langugae Specialist

Zoho Corporation Pvt. Ltd.
Chennai
12.2023 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer queries to identify areas of improvement.
  • Participated in ongoing training and compliance activities.
  • Provided technical support for customers in resolving complex issues.

Customer Support Specialist [Mandarin]

Sutherland Global Service Pvt. Ltd.
Chennai
08.2022 - 11.2023
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.

Chinese Interpreter

Channel Play Ltd.
Lucknow
01.2020 - 07.2020
  • Translated written documents from Chinese to English and vice versa.
  • Provided simultaneous interpretation services during business meetings, conferences, and other events.
  • Assisted with the development of training materials in both languages.
  • Interpreted conversations between two or more parties during telephone calls, video conferences, and other remote interactions.

Freelancing

New Delhi

Education

Advance Chinese Course - Chinese Studies

Yunnan Minzu University, Kunming , China
China
01-2020

Bachelor of Arts - Economics

Mahesh Singh Yadav College Gaya
Bihar
04-2017

Skills

  • Amazon Process
  • Chinese langugae expert
  • Quick learner
  • Fluent Communication and interpretation Skill
  • Knowledge of Ms Office and Excel
  • Customer Relations
  • Problem-Solving
  • Team Collaboration

Languages

Hindi
First Language
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2

Timeline

Chinese Langugae Specialist

Zoho Corporation Pvt. Ltd.
12.2023 - Current

Customer Support Specialist [Mandarin]

Sutherland Global Service Pvt. Ltd.
08.2022 - 11.2023

Chinese Interpreter

Channel Play Ltd.
01.2020 - 07.2020

Freelancing

New Delhi

Advance Chinese Course - Chinese Studies

Yunnan Minzu University, Kunming , China

Bachelor of Arts - Economics

Mahesh Singh Yadav College Gaya

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Vikash Kumar