Vikash Kumar
Summary
Seek a challengeable position to show and utilize my skills and abilities
in the corporate environment that offers me the professional growth.
skills while making a significant contribution to the success of the Company.
Overview
4
4
years of professional experience
1
1
Language
Work History
Chinese Langugae Specialist
Zoho Corporation Pvt. Ltd.
Chennai
12.2023 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer queries to identify areas of improvement.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
Customer Support Specialist [Mandarin]
Sutherland Global Service Pvt. Ltd.
Chennai
08.2022 - 11.2023
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Chinese Interpreter
Channel Play Ltd.
Lucknow
01.2020 - 07.2020
- Translated written documents from Chinese to English and vice versa.
- Provided simultaneous interpretation services during business meetings, conferences, and other events.
- Assisted with the development of training materials in both languages.
- Interpreted conversations between two or more parties during telephone calls, video conferences, and other remote interactions.
Freelancing
New Delhi
Education
Advance Chinese Course - Chinese Studies
Yunnan Minzu University, Kunming , China
China01-2020
Bachelor of Arts - Economics
Mahesh Singh Yadav College Gaya
Bihar04-2017
Skills
- Amazon Process
- Chinese langugae expert
- Quick learner
- Fluent Communication and interpretation Skill
- Knowledge of Ms Office and Excel
- Customer Relations
- Problem-Solving
- Team Collaboration
Languages
Hindi
First Language
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Timeline
Chinese Langugae Specialist
Zoho Corporation Pvt. Ltd.
12.2023 - Current
Customer Support Specialist [Mandarin]
Sutherland Global Service Pvt. Ltd.
08.2022 - 11.2023
Chinese Interpreter
Channel Play Ltd.
01.2020 - 07.2020
Freelancing
New Delhi
Advance Chinese Course - Chinese Studies
Yunnan Minzu University, Kunming , China
Bachelor of Arts - Economics
Mahesh Singh Yadav College Gaya
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
VIKASH KUMARVIKASH KUMAR
Chinese Language Specialist at Zoho Corporation Pvt. Ltd.Chinese Language Specialist at Zoho Corporation Pvt. Ltd.
Vikash KumarVikash Kumar
Chinese Language Specialist at Zoho Corporation Pvt. Ltd.Chinese Language Specialist at Zoho Corporation Pvt. Ltd.
Anfal NAnfal N
Legal Intern at Zoho Corporation Pvt. Ltd.Legal Intern at Zoho Corporation Pvt. Ltd.
Shivani AmbastaShivani Ambasta
Technical Support Specialist and Chinese Expert at AccentureTechnical Support Specialist and Chinese Expert at Accenture
Venkat BobbiliVenkat Bobbili
Cloud Data & Solution Architect | AI/ML Head at Tech MahindraCloud Data & Solution Architect | AI/ML Head at Tech Mahindra