Vikash Kumar
Summary
Seek a challengeable position to show and utilize my skills and abilities
in the corporate environment that offers me the professional growth.
skills while making a significant contribution to the success of the Company.
Overview
4
4
years of professional experience
1
1
Language
Work History
Chinese Langugae Specialist
Zoho Corporation Pvt. Ltd.
Chennai
12.2023 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer queries to identify areas of improvement.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
Customer Support Specialist [Mandarin]
Sutherland Global Service Pvt. Ltd.
Chennai
08.2022 - 11.2023
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Chinese Interpreter
Channel Play Ltd.
Lucknow
01.2020 - 07.2020
- Translated written documents from Chinese to English and vice versa.
- Provided simultaneous interpretation services during business meetings, conferences, and other events.
- Assisted with the development of training materials in both languages.
- Interpreted conversations between two or more parties during telephone calls, video conferences, and other remote interactions.
Freelancing
New Delhi
Education
Advance Chinese Course - Chinese Studies
Yunnan Minzu University, Kunming , China
China01-2020
Bachelor of Arts - Economics
Mahesh Singh Yadav College Gaya
Bihar04-2017
Skills
- Amazon Process
- Chinese langugae expert
- Quick learner
- Fluent Communication and interpretation Skill
- Knowledge of Ms Office and Excel
- Customer Relations
- Problem-Solving
- Team Collaboration
Languages
Hindi
First Language
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Timeline
Chinese Langugae Specialist
Zoho Corporation Pvt. Ltd.
12.2023 - Current
Customer Support Specialist [Mandarin]
Sutherland Global Service Pvt. Ltd.
08.2022 - 11.2023
Chinese Interpreter
Channel Play Ltd.
01.2020 - 07.2020
Freelancing
New Delhi
Advance Chinese Course - Chinese Studies
Yunnan Minzu University, Kunming , China
Bachelor of Arts - Economics
Mahesh Singh Yadav College Gaya
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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