VIKASH KUMAR
Muzaffarpur
Summary
Customer-focused Technical Support Specialist with a proactive approach to monitoring and resolving issues. Efficient ticket management and adept at diagnosing software, hardware, and networking failures. Strong communicator and problem solver, committed to delivering excellent service and driving process improvements.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Expert Musings Hospitality LLP
Jaipur
12.2023 - Current
- Troubleshoot hardware and software issues reported by users, resulting in an 80% decrease in callbacks for repeat incidents
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
- Set up and configured new servers to expand the network capacity
- Installed, configured, and maintained servers, routers, firewalls, and other network devices
- Troubleshoot network problems and resolved technical issues with both hardware and software components.
Technical Support Engineer
Gunveera Ventures Pvt. Ltd C/o Punjabi Kadhai
Siliguri
03.2020 - 07.2022
- Assisted users with IT-related issues and provided technical support
- Installed, configured, and maintained network devices, including routers, switches, and firewalls
- Assisted in the design and implementation of new network infrastructure, including LAN/WAN, and wireless
- Troubleshot and resolved network issues on time, resulting in a 60% reduction in service tickets
- Monitored system performance and identified potential issues before they impacted customers
- Provided technical support to staff, troubleshooting hardware and software issues.
Web Application Developer
Minervaa Eduventures Pvt. Ltd
Siliguri
10.2019 - 02.2020
- Developed a mobile-first approach to website design, ensuring optimal user experience on mobile devices
- Created custom images and graphics that increased user engagement and brand recognition.
Education
MCA(Master of Computer Application) -
Lovely Professional University
04.2024
Bachelor of Science - Chemistry
Lalit Narayan Mithila University
Darbhanga, Bihar05-2019
Skills
- JavaScript
- Java
- PHP
- HTML & CSS
- Bootstrap
- Linux
- Windows
- SQL
Programming Languages
Front End Technologies
Database & Os
- Computer Networking
- Customer Support
- Project Management Tool (Jira, ClickUp)
- Server Management
- Active Directory
- Hardware diagnostics
- Software Installation
- Virtualization Technologies
- System Administration
Miscellaneous
Languages
- Hindi
- English
Project
Clinic Management System
- Domain: Java Application | Programming Languages: Java AWT and Swings Database: MySQL ∙
- Function of the Application is provides a suite of functionalities that makes it easy to manage a clinic. A medical practice used this to manage the patients, appointments, doctors' schedules, prescriptions, manage inventory, etc. ∙
- Utilizes Java knowledge to developed a robust Java Swing application with integrated database connectivity
IoT Based Smart Street Light Control System
- Employed ESP8266 microcontroller, Arduino platform, ultrasonic sensor, light intensity sensors, and cloud computing services.
Key Features:
- Intelligent regulation of street lighting based on light intensity and movement detection.
- Remote monitoring and control via web application or smartphone interface.
- Data analytics for informed decision-making on energy usage and maintenance scheduling
Timeline
IT Support Engineer
Expert Musings Hospitality LLP
12.2023 - Current
Technical Support Engineer
Gunveera Ventures Pvt. Ltd C/o Punjabi Kadhai
03.2020 - 07.2022
Web Application Developer
Minervaa Eduventures Pvt. Ltd
10.2019 - 02.2020
MCA(Master of Computer Application) -
Lovely Professional University
Bachelor of Science - Chemistry
Lalit Narayan Mithila University
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