Vikash Kumar
Kolkata,WB
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Highly detail-oriented and professional Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Branch Manager
State Bank of India, SBI
06.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements.
Deputy Manager
State Bank of India, SBI
01.2020 - 05.2024
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Probationary Officer
State Bank of India, SBI
12.2017 - 01.2020
- Learned about general banking which included account opening, KYC Norms, RBI Guidelines, etc.
- Got to work in retail advances segment which included personal loan, car loan, housing loan, etc.
- Also got the experience of SME advances & Agri advances along with retail banking exposure.
Assistant Manager
TCSL
09.2012 - 09.2013
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated team-building activities, enhancing team cohesion and morale.
Education
Bachelor of Technology - Electrical Engineering
KALINGA INSTITUTE OF INDUSTRIAL TECHNOLOGY
BHUBANESWAR06-2012
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Team supervision
- Relationship management
- Operations management
- Decision-making
- Training and development
- Staff recruitment
- Business development expertise
Timeline
Branch Manager
State Bank of India, SBI
06.2024 - Current
Deputy Manager
State Bank of India, SBI
01.2020 - 05.2024
Probationary Officer
State Bank of India, SBI
12.2017 - 01.2020
Assistant Manager
TCSL
09.2012 - 09.2013
Bachelor of Technology - Electrical Engineering
KALINGA INSTITUTE OF INDUSTRIAL TECHNOLOGY
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