Vikash Kumar

• Successfully managed B2C/B2B broadband sales for Bharti Airtel across [region/territory], consistently achieving and surpassing monthly and quarterly sales targets.
• Played a key role in launching and promoting FTTH (Fiber-to-the-Home) services in new market segments, contributing to 30% market penetration in Patna.
• Conducted field visits, customer demonstrations, and lead generation activities to grow broadband user base, resulting in 1000 new connections per month on average.
• Collaborated with cross-functional teams including technical support, installation teams, and customer care to ensure seamless service delivery and post-sales support.
• Trained and mentored junior sales executives on Airtel broadband products, sales techniques, and customer engagement practices.
• Utilized CRM tools to track leads, sales pipeline, and customer interactions, improving overall sales process efficiency.
• Addressed customer concerns and provided tailored broadband solutions, enhancing customer satisfaction and loyalty.

• Led daily and monthly sales planning initiatives to meet organizational targets.
• Supervised and motivated Home Sales Officers, ensuring alignment with sales goals and operational efficiency.
• Identified and prioritized key localities and micro-markets for targeted sales penetration.
• Acquired building access and secured necessary permissions to facilitate JioFiber expansion.
• Executed localized customer engagement and communication campaigns to drive product adoption.
• Onboarded and managed partners for JioFiber product sales, enhancing distribution reach.
• Delivered classroom and on-the-job training programs to upskill Home Sales Officers.
• Mentored and guided sales teams to improve performance and productivity.
• Coordinated with installation and construction teams to ensure seamless customer onboarding and service delivery.

• Led and managed a Direct Sales team to achieve regional sales targets.
• Coordinated with the installation team to ensure timely and seamless service activation.
• Acquired building permissions and ensured compliance with local regulations for service deployment.
• Built and maintained strong relationships with sales franchisees and Direct Selling Agents (DSAs) within the assigned territory.
• Identified target areas, finalized locations, and obtained necessary permissions to support market expansion.

• Managed and guided the Direct Sales Team (DST) to drive customer acquisition and meet sales targets.
• Oversaw pre-sales and post-sales services to ensure customer satisfaction and retention.
• Contributed to revenue generation through strategic sales initiatives and effective team performance management.

- Sourced, engaged, and acquired suitable job seekers to fulfill organizational hiring needs.

- Managed end-to-end recruitment activities, ensuring timely onboarding of qualified candidates.