Vikash Shivhare
Gwalior
Summary
Results-driven Hub Operations Manager with expertise in logistics coordination, inventory management, and process improvement. Proven track record of enhancing supply chain efficiency and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Hub Operations Manager
MEESHO
GWALIOR
03.2025 - Current
- Coordinated logistics and transportation for timely delivery of products to customers.
- Managed daily warehouse operations to ensure efficient workflow and inventory management.
- Monitored performance metrics to identify areas for process improvement within the operation.
- Collaborated with cross-functional teams to optimize supply chain efficiency and effectiveness.
- Resolved customer inquiries quickly while maintaining high standards of customer service.
- Developed a comprehensive system for managing returns from customers in an efficient manner.
- Negotiated contracts with suppliers for better pricing terms on materials used in warehouse operations.
- Monitored KPIs such as turnaround time, accuracy rates, delivery times to measure performance of hubs' operations.
Hub Operations Manager
JIO MART
GWALIOR
10.2022 - 02.2023
- Trained new team members on operational procedures and best practices in the hub.
- Monitored performance metrics to identify areas for process improvement within the operation.
- Oversaw equipment maintenance and troubleshooting to minimize operational downtime.
- Collaborated with cross-functional teams to optimize supply chain efficiency and effectiveness.
- Resolved customer inquiries quickly while maintaining high standards of customer service.
- Managed daily activities related to order fulfillment, shipping, receiving, inventory control, and transportation.
Hub Operations Manager
AMAZON
GWALIOR
07.2020 - 08.2022
- Managed daily warehouse operations to ensure efficient workflow and inventory management.
- Coordinated logistics and transportation for timely delivery of products to customers.
- Implemented safety protocols to maintain a secure working environment for all employees.
- Trained new team members on operational procedures and best practices in the hub.
- Facilitated communication between departments to enhance overall hub productivity and teamwork.
Team Leader
FLIPKART
GWALIOR
02.2018 - 04.2020
- Led team meetings to coordinate daily operations and improve efficiency.
- Trained new team members on processes and safety protocols.
- Monitored inventory levels and ensured timely restocking of products.
- Assisted in developing training materials for ongoing staff development.
- Analyzed performance data to identify areas for process improvement.
- Collaborated with departments to streamline workflows and enhance productivity.
- Implemented feedback systems to address team concerns and improve morale.
Education
Bachelor of Science -
Jiwaji University
GwaliorSkills
- Logistics coordination
- Inventory management
- Performance metrics
- Contract negotiation
- Process improvement
- Supply chain optimization
- Customer relationship management
- Equipment maintenance
- Order fulfillment
- Problem solving
- Effective communication
- Team training
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Hub Operations Manager
MEESHO
03.2025 - Current
Hub Operations Manager
JIO MART
10.2022 - 02.2023
Hub Operations Manager
AMAZON
07.2020 - 08.2022
Team Leader
FLIPKART
02.2018 - 04.2020
Bachelor of Science -
Jiwaji University