Service-focused Process specialist, bringing unparalleled skills in customer relations, task prioritization, and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions, and implement corrections with efficiency.Proficient in all the PMO tools, with expertise in related roles.
Hi, I’m
Vikas Shravan Kamble
Process Specialist
Summary
Overview
10
years of professional experience
2
years of post-secondary education
1
Certification
1
Language
Work History
Infosys BPMPune
Technology Support Specialist
07.2015 - 09.2023
Job overview
- Creating SOW/CR for a new Project
- Providing project managers and team members with administrative and operational support
- Tracking project progress to ensure the portfolio adheres to a budget, uses the right number of resources and follows a schedule
- I worked on project management tools, best practices and reporting templates
- Managing documentation of project history for other teams' future reference
- Track the Milestones and raise the confirmation of the same within a scheduled date
- Communications with stake holders and clients for adding quality to service
- Analysis of data and adding process improvement
- Taking Quality Review for team members and explaining errors to them
- Replying to query emails from counterparts and from onsite as required
- Consolidate data related Payments and Reports processed by team
- Use the pivot table and V lookup to prepare Reports
- Provide training to new members of team
- Help other teams as well whenever required to prepare reports.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaise between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays, and unexpected events.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Prepared meeting agendas and minutes for distribution and record-keeping.
- Tracked hours and expenses to keep the project on task and within budgetary parameters.
- Monitored project progress, identified risks, and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
Computer Operator
06.2013 - 06.2014
Job overview
- Maintains accurate records for labor holiday requests
- Photocopies and files appropriate documents as needed
- Drafts, formats, and prints relevant documents
- Arranges meetings by scheduling appropriate meeting times, booking rooms,and planning refreshments
- Manages staff expense requests
- Handles expenses and billing cycles
- Answers phone calls and transfers them as necessary
- Sorting and distributing incoming and outgoing post
- Achievements :
- Achieved Extra miler award for excellence performance
- Achieved spot awards for best performance in the team.
Education
Nav Maharashtra Junior CollegePimpri Pune
H.S.C. MAHARASHTRA from Arts
06.2006 - 03.2008
University Overview
Nav Maharashtra VidyalayaPimpri Pune
S.S.C
06.2005 - 03.2006
University Overview
College of Commerce Science And Information TechPune
B.C.A from Computer Application
07.2011 - 2015.04
University Overview
Skills
Microsoft Outlook
Certification
Import and Export Training
Timeline
Import and Export Training
10-2023
Technology Support Specialist
Infosys BPM
07.2015 - 09.2023
Computer Operator
06.2013 - 06.2014
College of Commerce Science And Information Tech
B.C.A from Computer Application
07.2011 - 2015.04
Nav Maharashtra Junior College
H.S.C. MAHARASHTRA from Arts
06.2006 - 03.2008
Nav Maharashtra Vidyalaya
S.S.C
06.2005 - 03.2006
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