Vikram Dandu

Relationship Manager
Company Name (Policy bazaar.com)
Dates of Employment ( Feb 2023 – Present)

• Managed a portfolio of key clients, ensuring high levels of customer satisfaction and long-term relationship growth.
• Identified customer needs and recommended appropriate products or services, leading to increased client engagement and sales.
• Acted as a single point of contact for client queries, service requests, and issue resolution.
• Worked closely with cross-functional teams (sales, service, finance) to deliver seamless customer experiences.
• Achieved relationship-based sales targets and contributed to revenue growth through upselling and cross-selling.
• Maintained detailed records of client interactions and prepared regular reports for management review.

Senior Service Coordinator
Company Name (e.g., Blue Star Ltd.)
Dates of Employment (Jan 2023 – december 2025)

• Led service coordination activities for HVAC systems, ensuring timely assignment of technicians for installation, maintenance, and breakdown service calls.
• Supervised a team of service coordinators and acted as the main point of contact for escalated customer issues.
• Managed service schedules, spare parts availability, and technician dispatch using internal service management systems.
• Maintained service reports, tracked KPIs, and provided performance insights to the service manager.
• Collaborated with sales, logistics, and technical teams to ensure high-quality after-sales service and customer satisfaction.
• Trained junior coordinators and supported process improvements to enhance service efficiency and reduce turnaround time.

Sales Coordinator
Company Name ( Blue Star Ltd.)
Dates of Employment (March 2021 – December 2023)

• Coordinated with the sales team to support daily operations, including order processing, tracking shipments, and ensuring timely delivery.
• Communicated with clients to provide product information, quotations, and updates on order status.
• Maintained and updated sales records, reports, and databases (CRM tools, Excel, etc.).
• Followed up on leads and assisted in maintaining strong client relationships.
• Worked closely with logistics, service, and accounts departments to ensure smooth post-sales service and customer satisfaction.
• Assisted in preparing sales reports, forecasts, and performance analysis for management review.

Service Coordinator
Blue Star Ltd.
Dates of Employment ( March 2018 – March 2020)

• Coordinated service requests and scheduled technicians for installation, maintenance, and repair of air conditioning and refrigeration systems.
• Handled customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
• Maintained service logs, updated job status reports, and ensured accurate documentation.
• Communicated with internal teams and vendors to ensure smooth operations and availability of spare parts.
• Played a key role in improving service response time and efficiency through proactive coordination.

Sales Agent
IFB Industries Ltd.
Dates of Employment ( Jan 2014 – feb 2018)

• Promoted and sold IFB home appliances (washing machines, microwave ovens, dishwashers, etc.) to retail customers.
• Provided product demonstrations and explained features and benefits to potential buyers.
• Met monthly sales targets and contributed to store revenue growth.
• Assisted with after-sales service coordination and customer queries.
• Maintained product displays and ensured up-to-date promotional materials were available.