Vikram V V
Bangalore
Summary
To secure a responsible technical career opportunity to fully utilize my skills and knowledge in AWS and the Linux environment to develop and manage cloud-based infrastructure and applications, while making a significant contribution to the success of the company.ess of the company
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior System Engineer
Quess IT Staffing (A Division of Quess Corp Ltd) || Client Vonage
Bangalore
03.2024 - 04.2025
- Datacenter Management of the Virtual Machines using VMware Vcenter
- Hands-on experience with configuration management tools, such as Ansible.
- Monitoring of VMs and URLs using Zabbix.
- Linux and Windows system administration,
- Worked on user and group management, permissions, ownership, archiving, and compression of files; partitioning of disks; and creation of LVMs.
- Troubleshooting issues related to Linux and Windows networking, OS, disk space, and CPU usage.
- IT support for the companies SAAS applications such as Jira, G-suite, Atlassian, Confluence, Jira, Dropbox, Slack, Zoom, Google workspace, Citrix
- Completing monthly patching activities on the ESXi hosts, Redhat linux VM patching, and creating production VMs, as well as upgrading firmware and ILO for the HPE servers.
Sr Technical Support Engineer
Noodle.ai
02.2020 - 02.2024
- Knowledge in cloud technology on AWS services like VPC, EC2, RDS, Lambda, Route 53, CloudWatch, CloudTrail, Lightsail, S3, EBS, load balancer, cloud security groups, auto scaling, Amazon Transcribe and IAM
- Hands on experience in building and administrating Linux Ubuntu VMs
- Datacenter Management of the Virtual Machines using Citrix Xencenter
- Monitoring of VM and URL's using the Zabbix Monitoring tool
- Creation of VM's as per the internal request created through the JIRA ticketing tool and Linux, Windows system administration
- Completing quarterly patching activities on the created production VM's and upgrading Hypervisor, Firmware and BIOS for the DELL servers
- Performing the audit on shared services user role and capacity audit (jenkins, Vault) Citrix delivery group and membership, backup configuration, Beast VM performance and Disaster Recovery Backup drill task
- Worked on playbook of ANSIBLE Scripts to automate the process for security patches, clearing the patching alerts and opsadmin password rotation, zabbix, crowdstrike installation on all the production VM's
- Completely managing the backup and restore infrastructure for all the teams using the tool Quadric ALIKE Services
- Local IT Support for all the employees for any issues regarding their work Mac laptop and Windows, Managing the complete internal AD for user access management, IT support for SAAS applications such as Jira, G-suite, Atlassian, Confluence, Jira, Dropbox, Slack, Zoom, Google workspace, Citrix
- Sole point of contact for all Citrix related issues regarding application and connectivity and resolving all the diskspace, Memory, CPU, VM down alerts which pops up on Zabbix tool
- Managing the installation of services like python ,docker, Vault, sudo and other requested services on Linux and MAC OS based machines
Advisor II, Technical Support
Convergys India Service Private Limited
Bangalore
11.2019 - 02.2020
- Worked on Intuit Quick Book Support Product
- Call handling and resolving the Customer application issues
VMware Deployment Engineer
Tek Systems || Client HPE
05.2019 - 11.2019
- Remote software deployment of HPE SimpliVity product
- Managing virtualisation environment using VMware ESXI, Virtual Center, Vsphere client, Vsphere web client
- DataCenter Management of the Virtual Machines Machines using Vcenter, and Linux Administration
- Patching and Upgrading Activities on Linux machines.
Sr. System Engineer
Cognizant Technology Solutions
03.2018 - 05.2019
- Providing IT virtual infrastructure support for VMware ESXI and Installation, configuration and administration of VMware ESXI, Virtual center
- Creating and managing virtual machines and templates and Creating cluster of High availability (HA) and distribute resource scheduling(DRS) and (FT) and Configuring Resource pool , Alerts, Alarms, NTP, allocating resources to virtual machines
- Deploying virtual machines from templates and cloning the VM and
taking snapshots of VM and migration using Vmotion - Moving VMs from one LUN to another LUN by using storage vMotion, troubleshooting ESXi host, virtual machine issues, and performance issues. Decommissioning the VMs
Client Tech Support Associate
Dell International Services
10.2015 - 01.2018
- Good Understanding of ITIL process.
- Good hands on experience with Active directory, Microsoft Exchange server to unlock the account, password reset and creating users and managing users in windows server 2008R2
- Hands on experience on giving Admin access to install the applications in end users system from server
- Managing user accounts in Active Directory on Citrix
- To create and administer accounts of the users in Active Directorylike New User Accounts, Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms
- Grant VPN and remote dial-in users and termination of accounts in Active Directory
- Working knowledge of ticketing tools such as Remedy and Service Now for Incident management and Service request Management.(BMC OPAS V3 tool)
- Providing Remote Assistance for VPN, Desktop, Laptop and Network issues
- Handled L1 troubleshooting, diagnosed the issue and resolve incidents to balance work load of L2 technical support team
Adobe Tech Support Engineer
[24]7 .ai
Bengaluru
07.2014 - 10.2015
- Monitoring and troubleshooting the Adobe products.
- Analyzed and handled trouble tickets pertaining to product connectivity issues.
- Performed root cause analysis and troubleshooting of the faults via remote diagnostics, using applications such as a serial number decoder and an activation tool.
- Identifying faulty ports in exchange, and providing new tie pairs for the circuit.
- Perform manual diagnostics when automation fails to rectify the fault.
- Identifying and rectifying technical errors, and providing technical support services to various service providers.
Education
Information Science Engineering
Coorg Institute Of Technology
Ponnampet, KA2014
Skills
AWS, Ansible, Red Hat Ubuntu Linux, Jira, Confluence, Hyper-Converged, Simplivity, VMware, Zabbix, Quadric Alike, Patching, Citrix, Windows, HPE, Dell, Mac OS, Google Workspace, Gsuite, Slack, zoom, Okta, Jira, Atlassian, Confluence
Certification
RHCSA RHEL9 (August 2023)
AWS Certified Solution Architect (March 2022)
Timeline
Senior System Engineer
Quess IT Staffing (A Division of Quess Corp Ltd) || Client Vonage
03.2024 - 04.2025
Sr Technical Support Engineer
Noodle.ai
02.2020 - 02.2024
Advisor II, Technical Support
Convergys India Service Private Limited
11.2019 - 02.2020
VMware Deployment Engineer
Tek Systems || Client HPE
05.2019 - 11.2019
Sr. System Engineer
Cognizant Technology Solutions
03.2018 - 05.2019
Client Tech Support Associate
Dell International Services
10.2015 - 01.2018
Adobe Tech Support Engineer
[24]7 .ai
07.2014 - 10.2015
Information Science Engineering
Coorg Institute Of Technology
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