Vikrant Jaiswal
Operations Manager
Greater Noida
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
23
23
years of professional experience
Work History
Operations Manager
Reliance Retail Ltd
8 2021 - Current
- Handling Retail Pharmacy operations across 3 states with team size of 200 employees
- Responsible for Operations and sales and increasing Ebidta from all stores with SPSF analysis
- Framed SOP and maintained compliance in pharmacy
- Facilitated smooth collaboration between departments through clear communication channels.
- Managing store inventory and supply chain
- Coordinating with NSO & project department for launching stores.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Operations Manager
Apollo Hospitals Enterprises Ltd (Apollo Pharmacy)
11.2017 - 08.2021
- Handling Retail operations at district level with big team size of 180+
- Responsible for Sales, operations and increasing Ebidta from all stores
- Efficiently managed various category wise sales and planograms inside pharmacy with right Visual merchandising
- TAT analysis
- Handling 24/7 grievance
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Manager - Business Development
Aureate Healthcare Pvt Ltd (New Delhi)
10.2015 - 10.2017
- Handling Sales of Chemo port in (Oncology), and responsible for revenue generation from Super specialty hospitals of Delhi NCR, & Punjab
- Managing sales through distributor network
- Actively handled scientific sessions, port insertion training for Surgical oncologist & Nursing dept.
- Enhanced customer retention through excellent account management and proactive problemsolving.
- Provided strategic input during product development stages to ensure alignment with customer requirements and market demand, increasing adoption rates postlaunch.
Assistant Manager - International Marketing
Sunrise Hospitals Ltd, Kochi, Kerala
05.2014 - 09.2015
- Handling international business for chain of hospitals spread in India, Dubai & Congo
- Generating patients referrals from different locations across the globe
- Following up with Embassies and High Commission for empanelment.
Manager Marketing, Radiation Oncology services
BLK CyberKnife Centre BLK Hospital New Delhi
06.2013 - 04.2014
- Handled all ATL and BTL activities for Cyber Knife services (Oncology)
- Organized remote OPD, Camps, and CRM activities in major towns of UP, Punjab & Delhi NCR.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Regional Manager Marketing, North India
HCG Enterprises Ltd. Bangalore (South Asia’s Largest Cancer Care Network)
10.2009 - 05.2013
- Introduced Cyberknife treatment modality in NORTH INDIA
- (ONCOLOGY (referral services)
- ALL ATL and BTL activities in major towns of UP, MP, Punjab & Delhi NCR
- Generating revenue through referrals from super specialist for Cyber knife treatment.
Area Manager
German Remedies, Division of ZydusCadila Healthcare Ltd.
05.2008 - 10.2009
Area Manager
J.B Chemicals & Pharmaceuticals Ltd- Delhi HQ
01.2007 - 04.2008
Sr. Medical Representative
ZydusCadila Healthcare Ltd –Delhi HQ
03.2001 - 12.2006
Education
MBA - Marketing
IGNOU
04.2001 -
Skills
- Document Control
- Inventory Management
- Business Development
- Incidents management
- Performance reporting
- Organizational Management
- Process Improvement
- Data Analysis
- Marketing
Timeline
Operations Manager
Apollo Hospitals Enterprises Ltd (Apollo Pharmacy)
11.2017 - 08.2021
Manager - Business Development
Aureate Healthcare Pvt Ltd (New Delhi)
10.2015 - 10.2017
Assistant Manager - International Marketing
Sunrise Hospitals Ltd, Kochi, Kerala
05.2014 - 09.2015
Manager Marketing, Radiation Oncology services
BLK CyberKnife Centre BLK Hospital New Delhi
06.2013 - 04.2014
Regional Manager Marketing, North India
HCG Enterprises Ltd. Bangalore (South Asia’s Largest Cancer Care Network)
10.2009 - 05.2013
Area Manager
German Remedies, Division of ZydusCadila Healthcare Ltd.
05.2008 - 10.2009
Area Manager
J.B Chemicals & Pharmaceuticals Ltd- Delhi HQ
01.2007 - 04.2008
MBA - Marketing
IGNOU
04.2001 -
Sr. Medical Representative
ZydusCadila Healthcare Ltd –Delhi HQ
03.2001 - 12.2006
Operations Manager
Reliance Retail Ltd
8 2021 - Current