Vikraunt Pratap Shrivasstava

Responsibilities:

Project Planning and Delivery:

• Plan, execute, and finalize IT projects according to deadlines and within budget.
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop comprehensive project plans outlining project timelines, resource allocation, and budget estimates.
• Manage and coordinate all aspects of the project lifecycle, including resource management, risk management, change management
• Identify and resolve issues and conflicts within the project team and escalate issues to senior management as necessary.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Conduct regular status meetings with project team members and stakeholders, ensuring effective communication and collaboration.

• Planned, designed, and scheduled phases for large projects. Identified plans and resources required to meet project goals and objectives.
• Developed and initiated projects, managed costs. Implemented project communications including project steering committee meetings and status reports.
• Stakeholder Management by creating stakeholder register, mapping their level of interest and influence, and assessing their communication needs and styles. to understand their perspectives, priorities, and expectations, and plan how to engage them effectively throughout the project lifecycle.
• Managed project risks and issues and implement mitigation plans.
• Ensure that project goals are accomplished and in line with business objectives.
• Direct and coordinate activities of project personnel to ensure project delivers on schedule and within budget.
• Employs best practices for agile/scrum methodology, while operating within the organizations SDLC framework.
• Facilitates self-organizing agile teams and the distribution of tasks and responsibilities amongst the team members.

• Acted as a bridge between the business and the technical teams, translating business needs into functional specifications, and providing guidance and support to the developers.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables. Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Performed gap analysis to identify areas of improvement.
• Provided consultation in Planning and Integrating Tools and IT for Global Network Operations Centre users to effectively manage the customer network.

• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Delivered regular training sessions for staff members on incident management procedures, enhancing overall team efficiency and knowledge sharing capabilities.
• Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
• Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
• Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.