VILAS BHUKYA
Deputy Manager (P4)
Hyderabad
Summary
Diligent and committed Deputy Manager-Operations with 5.9 years of loyal service at VFS GLOBAL organization. Proficient in end-to-end process of visa applications, ensuring seamless operations in the complete back-office. Recognized as a thought leader among colleagues.
Experienced with team leadership, operational management, and strategic planning. Utilizes organizational skills to enhance workflow and efficiency. Track record of fostering team collaboration and achieving business objectives.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Deputy Manager- Operations(P4)
VFS GLOBAL
06.2019 - Current
- Maintaining excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Handling all types of Visas for Dubai, Japan, Georgia, Thailand, Egypt, Morocco.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handling all types of USA visa applications and Visa classes i.e (H1B, H4, B1B2, L1A, L1B, F1…etc.)
- Monitoring greeter team operations carefully and worked well with colleagues to meet smooth operations.
- Consolidating all the Back- office reports and sending across, tallying end to end reports of operations
- Handling call center email enquiries and giving appropriate resolution to applicants
- As a team lead, monitoring work of team members and briefing SOP and SLA
- Verifying all the documents thoroughly of the applicant as per visa class
- A highly detail-oriented Immigration Specialist with a passion and experienced in managing all aspects of immigration processes and procedures, including applications, petitions.
- M S Office (Word, Excel, PPT, Outlook)
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Education
Bachelor's degree - B.COM
B.R. Ambedkar Open University
Hyderabad, Telangana 01.2023 - 12.2023
Diploma - undefined
Frankfinn Institute of Airhostess Training
Hyderabad, Telangana 01.2019 - 12.2019
Intermediate - MPC
TTWRJC (BOYS)
Karimnagar, Telangana 01.2018 - 12.2018
Skills
- Skilled in Document and Data Management Using MS Office
- Customer Engagement Expertise
- Administrative Support
- Data Analysis
- Creative and Critical Thinking
- Performance improvements
- Operations management
- Sales and marketing
- Staff training and development
- Decision-making capacity
- Team leadership
Certification
I have undergone Inflight cabin service familiarization training.
Accomplishments
- I have received Special Appreciation Award from U.S Consulate General, Hyderabad in 2021 & 2023.
- I have received employee of the month award.
- I have received Certificate of Excellence in customer interaction program.
Timeline
Bachelor's degree - B.COM
B.R. Ambedkar Open University
01.2023 - 12.2023
Deputy Manager- Operations(P4)
VFS GLOBAL
06.2019 - Current
Diploma - undefined
Frankfinn Institute of Airhostess Training
01.2019 - 12.2019
Intermediate - MPC
TTWRJC (BOYS)
01.2018 - 12.2018
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