Vimal Maurya

Order Management Analyst

Summary

Highly engaged management trainee with an impeccable 10+ years of proven experience with cross-functional teams. Seeking to deliver project management skills to incandescently contribute to the growth of the organization associated to, along with leveraging my career progression with knowledge enhancement and skill development.

Overview

years of professional experience

2015

years of post-secondary education

Languages

Work History

O2C Analyst

Accenture Solutions Private Limited

02.2022 - Current

Order Management with end-to-end closure of requests for pharmaceutical client Bayer followed by contributing to the Order Processing, Invoicing, Working with Master Data Team, and Stakeholder Management.
Working closely with Supply/logistic team to deliver the goods to customer.
Resolving customer queries received on Phone call as well as via emails.
Dispute Analysis & Resolution Tracking -Analyzing reasons for disputes/deductions and recommending preventive actions.
Helping out stakeholder in month end activities.
Creating RGA, Credit memo and performed rebills whenever required.
Process Optimization - Using data to streamline O2C processes and reduce cycle time
Supporting seniors with jeopardy management, RAG status and other ad-hoc.
Root Cause Analysis - Identifying underlying causes of payment delays, disputes, or order processing issues

Service Request Coordinator

British Telecommunication India Private Limited

08.2018 - 02.2022

Contributed to the contract with client 3M by performing end to end project management under (Contract Delivery Services department, BT):
Worked on more than 300 simple and complex service requests on Expedio (Citrix) and successfully closed more than 70% of the volume and contributed to the contract reduce it's ageing.
Contributed in generating revenue by purchasing IT-Hardware, Licenses & SmartNet from Global Suppliers and reselling it to the client along with our additional Managed Services & Break-Fix.
Performed and managed Quoting & Ordering through ATIS and BTI, Cisco Workplace Salesforce lightning. Maintained required trackers on Excel and SharePoint.
Saved commercial cost by negotiating with different suppliers, performing Quote Validation and Pricing post Discounting & Mark Ups and maintained 100% accuracy in attaining commercial approvals Right First Time.
Prepared Proposals for LAN & WLAN Surveys and contributed to the depletion of ageing by 25% on Transformation Proposals and coordinated for Equipment Delivery, Staging-Configuration, Installation, De-Install-Disposal, Pre-Visits and Implementation on more than 300 client's sites.
Managed Leasing for customer payments with Global 3rd Party Leasing Companies.
Raised Purchase Orders for Suppliers i.e. Standard and Blanket PO's and Receipted the Invoices on Oracle Applications having super user access for more than 50 countries.
Contributed to jeopardy management, Weekly Interactions and Conferences with the Client, Project Managers and Market Units.
Provided process trainings to newbies and supervising their daily KPI's.

Operations Associate

Genpact India Pvt ltd

12.2014 - 08.2018

Addressed and resolved customer queries over emails.
Coordinating with team achieve desired SLA.
Training the new employees in different workflow.
To go through the processed cases & check quality standards.

Education

Bachelor in Commerce hons - Macro Economics, Accounting and Finances

University of Delhi

Intermediate - Commerce, Economics, Accounts, English & Hindi

Sarvodaya Co-Ed School

High School - All Subjects

B.R. Tyagi Public School

Skills

MS Office , SAP , Oracle
Service Request Management, Quoting-Ordering
RFQ-RFP , Negotiation
Project Management, Project Coordination
Purchase Order, Purchase Requisition
Order Management

Receipting ,Invoicing
Interpersonal & Soft skills
Adaptability
Time Management
Decision-Making
Active Listening

Trainings Pursued

Continuous Improvement
Email Writing
Interpersonal Skills

Timeline