Vimal Pratap Singh
Summary
Sales & Marketing stalwart with a hallmark of 10 years of experience in Business Development, Account Management and Client relations in the industry of E-Commerce. Expertise in streamlining in management, team-leading and MIS. Eager to accept and achieve success across challenging assignments with goal-oriented targets in a progressive firm.
Overview
12
12
years of professional experience
Work History
Branch Head
GO 4 WORLD BUSINESS
07.2025 - Current
- Built team to successfully launch and sell new product for company
- Guiding sellers for export business and handling international clients
- Identify business opportunities and potential clients in the market
- Established and delivered daily sales presentations and service demonstrations with team
- Coached and mentored sales team to improve skills and effectiveness.
- Led branch operations to ensure compliance with company policies and regulations.
- Managed team performance through regular coaching and feedback sessions.
- Developed strong client relationships to enhance loyalty and retention
- Promoted new products or services offered by the branch through various channels such as print media, social media.
Business Manager
Indiamart Intermesh Limited
12.2022 - 07.2025
- Client Experience: Lead the servicing team to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
- Overachieved 20% YoY growth in FY-24 with revenue of INR 80 Lakhs towards Multi-year Client subscription packages.
- Retained former clients through renewals and nurtured new clients via up-selling and strategic relationships to drive growth and revenue.
- Developed strategic plans to enhance business growth and strengthen market presence.
- Penetrated targeted accounts to originate sales opportunities for company's services.
- Record performance metrics and monitor key parameters to increase the overall productivity of the sales personnel.
- Involved in data analysis & interpretation, training of team members and redefining client engagement parameters to deliver better ROI.
- Team Development: Build and nurture a highly motivated team, fostering an environment of growth and excellence.
- Drove high performance by developing team members.
- Collaborated with cross-functional teams to optimize product offerings and services.
District Manager
Infocom Network Private Limited - Trade India
12.2021 - 12.2022
- Led team to deliver projects on schedule, ensuring client satisfaction.
- Identified opportunities to cross and up-sell and communicate customer needs to appropriate team.
- Ensured systematic follow-up with client organizations to close sales pitches within deadlines.
- Ensure adherence to sales processes and requirements.
- Managed website design, content, SEO marketing, and branding to enhance online presence.
Team Leader
Aeroplast Limited
06.2020 - 12.2021
- Managed international sales activities, driving revenue growth across multiple regions.
- Developed new business opportunities in the US and other potential countries.
- Lead generation through all online portals and handling end to end sales process.
- Enhanced sales team effectiveness by developing and presenting strategic sales plans to management.
- Managed all B2B portals, taking care of daily leads and giving training to new team members.
- Conducted training sessions for team members to enhance their skills.
- Sustained customer relationships by resolving issues promptly and delivering high-quality service.
- To stay connected with our existing clients and help them and achieve optimum business opportunities.
- Created and developed critical policies to consistently exceed quality and production targets.
Assistant Manager
Indiamart Intermesh Limited
01.2018 - 05.2020
- Retained customers by solving problems, providing quality service, and identifying business opportunities while offering comprehensive support to stay informed about competitors and market trends.
- Resolved customer complaints promptly by actively listening to their concerns and providing suitable solutions.
- Implemented strategies for resolving customer inquiries and complaints effectively.
- Cultivated positive customer relationships through attentive service and friendly communication.
- Maintained communication with existing clients to identify and capitalize on growth opportunities.
- Strategized upselling of online promotional tools based on marketing mix and consumer behavior of SMEs to maximize brand potential.
Business Operations Administrator
Aon Hewitt
07.2014 - 09.2017
- Prepared and delivered Manual Kit (Confidential) to On-Shore team for key stakeholders at Bank of Montreal (BMO) to facilitate project alignment.
- Reviewed quality of Personalized Communication Statements for Bank of Montreal, utilizing calcar to identify and rectify discrepancies in values.
- Developed and maintained documentation for operational procedures and workflows.
- Pulled job data from tool "Control D", prepared tracker, and reviewed automatable and vendor jobs to ensure operational efficiency.
- Participated in daily training sessions provided by the client and facilitated similar training for team members to ensure knowledge transfer.
Education
Bachelor of Commerce - Commerce
Delhi University
DELHI08-2014
Skills
- Business development
- Sales management
- Operational Oversight
- Strategic planning
- Client Retention
- Team Management
- Conflict Resolution
- Problem solving
- Brand Development
Accomplishments
- Best Stack Ranking across the Vertical for the year 2023-2024.
- Pillar of Success Award.
- 21 processes transitioned for the client BMO.
- Upsell King Award.
- Best Churn for 2023-2024.
- Created and developed critical policies to consistently exceed quality and production targets.
Hobbies and Interests
- Cricket
- Cooking
- Travelling
References
Navya Jindal, Cluster Manager, Indiamart Intermesh, jindalnavya26@gmail.com
Languages
English
Hindi
Timeline
Branch Head
GO 4 WORLD BUSINESS
07.2025 - Current
Business Manager
Indiamart Intermesh Limited
12.2022 - 07.2025
District Manager
Infocom Network Private Limited - Trade India
12.2021 - 12.2022
Team Leader
Aeroplast Limited
06.2020 - 12.2021
Assistant Manager
Indiamart Intermesh Limited
01.2018 - 05.2020
Business Operations Administrator
Aon Hewitt
07.2014 - 09.2017
Bachelor of Commerce - Commerce
Delhi University