VIMAL SHARMA
Business Operations/ Service Delivery/ P&L Accountability/ Strategic Re-engineering/ Key Account Management/ Change Management/ Organizational Development/ Human Resource Management/Learning & Development/Legal Professional
Kapurthala
Summary
Highly skilled mAnAgement professionAl with more than 18 years of expertise in diversified portfolios such as Operations management, P&L, Business process reengineering, People management, Service delivery, Strategic Human Resource management, Learning & Development, Transition and Change management. Possess excellent interpersonal, communication, and organizational skills, and have proven abilities in team and customer relationship management.
An effective and accountable executive, successfully managed complex business challenges, launched business setups seamlessly and made high-stakes decisions using tacit knowledge & experience-backed judgment. Strong work ethic and irreproachable integrity. Wide awareness towards sectorial panorama and proficient in managing large teams. a skilled change leader with the ability to successfully implement business solutions and bring about change in organizations within pre-set budgets and deadlines.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Assistant Director Administration
Lovely Professional University
Phagwara
11.2022 - Current
- Heading Study Abroad Division for Lovely Professional University
- International Relations – To get into tie ups with International Universities
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with strong sense of personal responsibility
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Gained strong leadership skills by managing projects from start to finish
Managing Partner
ACEIS, Australian Career Education & Immigration Services
Bhopal
05.2018 - 11.2022
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Established and implemented business procedures and process improvements.
- Directed strategic initiative that improved team productivity
- Minimized risk exposure through careful advice on business operations and strategic plans.
Sabbatical
Legum Baccalaureus, LLB, North Orissa University
01.2017 - 01.2020
- Passionate about learning and committed to continual improvement.
Site Head & Associate Head Operations
Tech Mahindra
Ahmedabad
11.2017 - 04.2018
- Responsible for development and administration of annual department budget to attain business goals with operational stability,
- Deliver results against defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development,
- Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance,
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision,
- Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction,
- Ensure compliance with regulatory agency guidelines and standards.
Site Head & Associate Vice President Operations
Aegis Ltd
Chhindwara & Jamshedpur
07.2011 - 04.2017
- All the process created a benchmark – Vodafone BnJ (Amongst top 3 TNPS Circles consistently), UBI (External CQ above 90%), DTH (Amongst top 3 Repeat partners nationally)
- Executing strategies to meet Financials commitments (AOP). Consistently achieving 100%+ of allocated AOP targets
- Instrumental in setting up the entire unit of Chhindwara from green field acquisition to civil modular structure, deployment to IT infra setup to contingency backup planning to recourses deployment and converted this unit into a profitable unit withholding its’ No 1 position pan India
- Pivotal in setting up new profitability benchmarks for Indian domestic BPO industry to follow- 142% achievement of AOP
- Played a key role in liaising with the local higher govt Authorities to make the unit successful
- Played pivotal role in empowering & up skilling youths through skill development center’s to make resources job ready
- Recognized by Mr P Chidambram & Mr Kamal Nath for sourcing and supporting skill development initiatives @Chhindwara
- Stellar in the launch of AISECT and received acknowledgement from Governor of Chhattisgarh on alliance towards skills development of Youth
- Invited multiple times by Cabinet Minister to addresses the concern of the youth diversified portfolio entailing key strategic initiatives at every launch phase which turned out to be a success story and strategic practice replication in other states & countries
Learning Head
MTS, Sistema Shyam Teleservices Ltd
08.2009 - 07.2011
- Significant Accomplishments
- Part of circle launch team
- Successfully launched 6 major circles in Delhi/NCR, Mumbai, Gujarat, Tamil Nadu, UP & Haryana right from inception & close looping it to launching of circle
- Efficiently managed new project rollout for new sales and outlet acquisition
- Adroitly supported Retail channel through BTS utilization summary and pockets of improvement
Divisional Manager (Performance Leader
Bharti Airtel Limited & Centum
Chandigarh
12.2005 - 08.2009
- Punjab, Haryana, Himachal, J&K and Rajasthan)
- Significant Accomplishments
- Accredited with Best Circle Account Manager for yielding 142% of capacity utilization & handling P& L in FY’08-09
- Acknowledged as Best Circle Account Manager on performance efficiency matrix (productivity) in year20 07-08
- Efficaciously developed pre-training, in-training and post training process certified by Yellow Belt Lean
- Recognized as the:
- Best Circle Account Head for FY 08-09 on AOP delivery
- Best Circle Account Manager for FY 07-08 on efficiency Utilization
- Knowledge Replicator of the year in 2006
- Deftly managed Sales Process Content Development replication in India
- Member of Circle Executive Sales Team to drive & achieve sales targets.
Training Manager
Max New York Life Insurance Company Ltd
10.2004 - 12.2005
- Significant Accomplishment
- Stellar role in developing & rolling out the rural alliance for Punjab in Life Insurance Business
- Got recognized for sourcing max business from ETP in MNYL
- Simulated Training Need Identification Process as MRP across India
Distribution Coordinator
Saint Gobain Glass (I) Ltd
08.2001 - 10.2004
- (Punjab, HP & J&K)
- Significant Accomplishment
- Credited as Best Sales Manager for 2001
- Competition benchmarking, retail distribution identification, Hub & Spoke Distribution set up to increase reach and depth of market
- Mapping Industry influencers and develop strategies basis requirement to enhance Brand visibility & talk
- Served as Team Member in development of training modules.
Education
Bachelor of Hotel Management and Catering Technology - Customer Service Management
Bangalore University
Bangalore 05.1995 - 04.1998
Baccalaureus (LLB) - Law
North Orissa University
Orissa 01.2017 - 04.2020
Post Graduate Diploma - Human Resource Management
XLRI Jamshedpur
Jamshedpur 04.2016 - 04.2017
Skills
Strategic and Analytical thinking
Certification
COPC Certified BPO Professional
Timeline
Assistant Director Administration
Lovely Professional University
11.2022 - Current
Managing Partner
ACEIS, Australian Career Education & Immigration Services
05.2018 - 11.2022
Site Head & Associate Head Operations
Tech Mahindra
11.2017 - 04.2018
Sabbatical
Legum Baccalaureus, LLB, North Orissa University
01.2017 - 01.2020
Baccalaureus (LLB) - Law
North Orissa University
01.2017 - 04.2020
Post Graduate Diploma - Human Resource Management
XLRI Jamshedpur
04.2016 - 04.2017
Site Head & Associate Vice President Operations
Aegis Ltd
07.2011 - 04.2017
Learning Head
MTS, Sistema Shyam Teleservices Ltd
08.2009 - 07.2011
Divisional Manager (Performance Leader
Bharti Airtel Limited & Centum
12.2005 - 08.2009
Training Manager
Max New York Life Insurance Company Ltd
10.2004 - 12.2005
Distribution Coordinator
Saint Gobain Glass (I) Ltd
08.2001 - 10.2004
Bachelor of Hotel Management and Catering Technology - Customer Service Management
Bangalore University
05.1995 - 04.1998
COPC Certified BPO Professional
Certified clinical Hypnotist by California Institute of Hypnosis
Certified MAGIC Trainer by SMR, Malaysia
Training Process from TNI to Content Development & Delivery
Advanced Selling Skills & Field Operation Management by Santosh Nair
Team Management, Development & Strategic Marketing by Kepal Parekh
Management Orientation Systems by Vijay Gupta
Influencing Skills by Debashish Das
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