Vimalesh Pandey
Leadership
Navi Mumbai
Summary
A vibrant and achievement driven professional, with rich experience of more than 19+ years in IT Operations & Service Management functions.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Chief Manager
ICICI BANK
04.2021 - 08.2025
- Chief Manager (4 Years)
- Conducted regular audits of applications and systems, ensuring compliance with industry standards and regulatory requirements.
- Managed timely resolution of identified vulnerabilities through effective collaboration with both internal teams and external vendors.
- Established strong working relationships with stakeholders at all levels within the organization, promoting open communication channels around application security concerns as needed.
- Supported continuous improvement initiatives by documenting lessons learned from past incidents and implementing necessary changes moving forward.
- Provided expert input during code reviews, ensuring that new features adhered to established security guidelines before deployment into production environments.
- Contributed meaningfully towards the development of company-wide policies surrounding data privacy and information handling procedures.
- Stayed abreast of emerging threats and trends in cybersecurity, adapting strategies accordingly to maintain application integrity.
- Enhanced application security by conducting thorough vulnerability assessments and penetration testing.
- Developed metrics and reporting mechanisms to track application security performance over time, supporting data-driven decision-making processes within the organization.
- Participated in on-call rotations, providing prompt responses to critical security incidents as they arose.
- Implemented multi-factor authentication mechanisms to strengthen system access controls.
- Championed security best practices throughout the software development lifecycle, increasing protection measures across all projects consistently.
- Assisted in developing risk management strategies by identifying potential weaknesses and recommending appropriate countermeasures.
- Collaborated with cross-functional teams to address software security risks, improving overall product safety.
- Updated technical documentation, product specifications, and technical training materials.
- Developed and implemented personalized client solutions using programming language expertise.
- Resolved system test and validation problems to provide normal program functioning.
- Established efficient monitoring systems to track progress of change projects, ensuring timely completion and alignment with business objectives.
- Designed detailed impact assessments to identify potential risks and mitigate organizational disruptions during critical change projects.
- Enhanced change management processes by implementing effective communication strategies and stakeholder engagement techniques.
- Led change project teams, providing clear guidance on roles, responsibilities, goals, timelines, and expected outcomes.
- Influenced senior leadership buy-in for critical change initiatives through persuasive presentations and data-driven insights.
Manager Band 2
ICICI BANK
04.2017 - 03.2021
- Manager Band 2 (3 Years)
- Enhanced stakeholder satisfaction through regular progress updates and transparent communication.
- Supported Project Managers in tracking project milestones and updating status reports on a regular basis.
- Facilitated change management efforts within the organization to support smooth transitions between various stages of projects.
- Implemented project management best practices for more effective planning, execution, and monitoring.
- Contributed to the successful delivery of projects by coordinating meetings, managing action items, and resolving issues promptly.
- Spearheaded efforts toward process optimization within the PMO office resulting in streamlined workflows.
- Managed project budgets by closely monitoring expenses and ensuring cost-effective resource utilization.
- Established positive relationships with stakeholders through open communication lines and active listening skills.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Manager Band 1
ICICI BANK
04.2014 - 03.2017
- Manager Band 1 (3 Years)
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager Band 2
ICICI BANK
04.2010 - 03.2014
- Assistant Manager Band 2 (4 Years)
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
Assistant Manager Band 1
ICICI Bank
08.2006 - 03.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed a team of 15 members in 24/7 Operations
- Ensured SLA's are delivered proactively
Education
PGDBM (MBA) - E-Business
Welingkar’s Institute
Mumbai01.2012
BE - Instrumentation
Vivekanand Education Society's Institute of Technology (VESIT)
Mumbai, India01.2006
Skills
Business strategy development
Project management office
IT Security
Regulatory compliance
Leveraging Technology
Audit & Compliance
Risk assessment and analysis
Proficient in managing organizational change
Process Re-engineering
Business Continuity
Budgeting & Forecasting
Operations management
Certification
PMP
Timeline
PMP
02-2026
ISO/IEC 27001:2022 Lead Auditor
02-2026
ISO/IEC 27001:2022 Internal Auditor
02-2026
Chief Manager
ICICI BANK
04.2021 - 08.2025
Manager Band 2
ICICI BANK
04.2017 - 03.2021
Manager Band 1
ICICI BANK
04.2014 - 03.2017
ITIL v4 Foundation
05-2012
ITSM
05-2012
Assistant Manager Band 2
ICICI BANK
04.2010 - 03.2014
Assistant Manager Band 1
ICICI Bank
08.2006 - 03.2010
PGDBM (MBA) - E-Business
Welingkar’s Institute
BE - Instrumentation
Vivekanand Education Society's Institute of Technology (VESIT)
Professional Highlights
- Awarded by ED of the Bank, for always "Going the Extra Mile"
- As part of security function, we have achieved considerable prospects in streamlining many bank applications at par with OWASP standards, result of which the project scope was increased by 100% for FY20 and subsequently becoming higher with coming fiscals.
- First line of defense was recognized in Internal Security Council.
- Comprehensively engrossed in end-to-end IT security programmes ensuring policies & procedures are optimized for strengthening the security of applications.
- Managing transition, evolving change management through increase in engagement, improving performance, reducing cost and enhancing innovation.
- Displaying real-time key metrics and performance indicators through various business intelligence dashboards, guiding decisions.
- Time bound review of individual & team, removing bottlenecks in this fast paced, fast changing and highly competitive business environment.
- Effective interactions with partners such as Oracle, Microsoft, VMware and other infrastructure teams.
Key Deliverables
Driving growth by expanding existing and adding new capabilities., Defining, communicating, managing the impact of business strategies in achieving organizational goals., Leading change management and strategic initiatives by working closely with various stakeholders., Spearheading the projects towards success with a clear vision, clarity in reason, practical in scheduling, leading a talented & efficient team., Collaborating with various counterparts in developing short & long-term Business Strategies., Leveraging latest technologies such as 'Blockchain', to benefit in reducing frauds, reduction in administrative costs, smarter clearance and settlement process, trade finance, etc., Engaging with Project Managers/Owners, collaborating with them during scoping, transitions and stabilization phases of the project., Reviewing & monitoring service level agreements by aligning to Stakeholders expectations & business goals., Initiating employee engagements, managing attrition and ensuring retention of high potential talent., Talent Management, succession planning, team structure, compensation & development., Managing CAPEX & OPEX: Planning, monitoring and controlling, partnering with various teams to remove bottlenecks., Driving productivity initiatives, financial review meetings and cost savings through efficiency levers., Enhancing the efficiency and effectiveness of operations through reengineering & continuous improvement measures., Monitoring timely delivery of critical programs & quality initiatives such as Lean, Value Stream Mapping & Kaizen events.
Career Timelines
- ICICI BANK, Chief Manager, 2017-01-01 to 2021-01-01
- ICICI BANK, Manager Band 2, 2010-01-01 to 2013-01-01
- ICICI BANK, Manager Band 1, 2006-01-01 to 2009-01-01
- ICICI BANK, Assistant Manager Band 2, 2006-01-01 to 2010-01-01
- ICICI BANK, Assistant Manager Band 1, 2006-01-01 to 2010-01-01
Social Status
Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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ABOUT ME
An out-of-the-box thinker with excellent project management skills, participative, considerate and tactful. Made decisions based on functionality rather than appearance. Focused on delivery management, operational excellence, reducing costs, driving standardization and streamlining business processes. Extremely confident in making timely decisions based on facts, circumstances and needs…