Vinamra Parashar
Technical Analyst 2
Gandhinagar,GJ
Summary
Technical Analyst with 4+ years of experience in enterprise infrastructure operations, UNIX/Linux server administration, data center and storage migrations, and IT Service Management (ITSM) at Bank of America. Experienced in supporting large-scale infrastructure environments, troubleshooting server and service issues, monitoring incidents through IBM AIOps and ServiceNow, and maintaining service availability in 24×7 operations. Hands-on experience with EFS, NAS, SAN, IBM OPTIM, BMC Remedy, BCP/DR, change management, vendor coordination, and infrastructure migrations across multiple US data centers. Proven track record of managing SLA-driven operations, supporting 10,400+ server migrations, and driving process improvements, with 12+ awards for operational excellence, risk management, and process automation.
Overview
1
1
Language
2
2
Certifications
4
4
years of professional experience
Work History
Technical Analyst 2
Bank of America
09.2022 - Current
Officer, Technical Analyst 2 — Bank of America, GIFT City | Aug 2024 – Present
• Managed Information Lifecycle Management (ILM) initiatives covering data archiving, backup, compliance, retention, and storage optimization across enterprise infrastructure.
• Administered IBM OPTIM to automate enterprise data archiving and cleanup, contributing to a 12% reduction in storage costs.
• Supported Windows and UNIX/Linux server environments, performing daily infrastructure troubleshooting and monitoring to maintain service availability and operational stability.
• Monitored infrastructure alerts and incidents across IBM AIOps and ServiceNow in a 24×7 environment, acknowledging alerts within 30 minutes and resolving incidents within 30–90 minutes based on priority, while coordinating with technical teams to restore services.
• Participated in 24×7 operational support through roster-based coverage for global environments, including US support hours.
• Maintained and updated SOPs, operational procedures, and recovery documentation, supporting consistent execution and knowledge transfer across the team.
Technical Analyst
Bank of America
09.2023 - 07.2024
• Led enterprise-scale EFS migration projects across 4 US data centers — New York, Secaucus, Virginia, and Texas — coordinating infrastructure teams to execute migration activities within defined timelines.
• Delivered NAS and SAN migration activities, coordinating with application, database, and external vendor/service-provider teams for planned service shutdowns, startups, and migration validation.
• Conducted Business Continuity Planning (BCP) and Disaster Recovery (DR) testing, documenting recovery procedures and contributing to a 20% improvement in infrastructure resilience.
• Streamlined Change Request (CRQ) approvals through BMC Remedy, improving change-management efficiency by 15% while maintaining compliance with operational requirements.
Apprentice
Bank of America
09.2022 - 09.2023
• Coordinated EFS migration activities involving 10,400+ servers, collaborating with cross-functional infrastructure teams and achieving 100% delivery within SLA.
• Delivered 11 SAN migration projects as Technical Project Manager, coordinating infrastructure, application, database, and vendor teams to mitigate service downtime risks.
• Executed 82 Change Requests (CRQs) through BMC Remedy, ensuring adherence to operational, risk, and regulatory requirements.
• Earned 7 awards (3 Bronze, 1 Silver, 3 High Five) for excellence in IT operations, risk management, and process execution.
Education
B.Tech - Electrical And Electronics Engineering
SRM Institute of Science & Technology
Kattankulathur, India 04.2001 -
Skills
Linux & Server Operations: UNIX/Linux, Windows Server, Server Administration, Server Troubleshooting, Infrastructure Troubleshooting, Performance Monitoring, Patch Compliance, Autosys, Scripting
Infrastructure & Data Center Operations: EFS, NAS, SAN, Storage Transformation, Infrastructure Migration, Multi-Data Center Operations, Service Availability
Network & Infrastructure Troubleshooting: Network Troubleshooting, Server Connectivity Troubleshooting, Infrastructure Issue Resolution, Service Restoration
IT Operations: Incident Management, Change Management, Problem Management, SLA Management, BMC Remedy, Escalation Management, Root Cause Analysis (RCA), SOP Documentation
Infrastructure Resilience: Business Continuity Planning (BCP), Disaster Recovery (DR), Recovery Procedures, Operational Documentation
Vendor & Stakeholder Management: Vendor Coordination, Service Provider Coordination, Application/Database Coordination, Cross-functional Collaboration
Data Management: ILM Operations, IBM OPTIM, Data Archiving, Backup, Data Retention, Storage Optimization
Project Management: Agile, Technical Project Management, Risk Management, Stakeholder Communication
Certification
ITIL Foundation Certificate in IT Service Management
Timeline
Technical Analyst
Bank of America
09.2023 - 07.2024
Technical Analyst 2
Bank of America
09.2022 - Current
Apprentice
Bank of America
09.2022 - 09.2023
B.Tech - Electrical And Electronics Engineering
SRM Institute of Science & Technology
04.2001 -