Summary
Overview
Work History
Education
Skills
Leadership Highlights
Timeline
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Vinay Chandra

Hyderabad

Summary

Dynamic Team Lead with a proven track record at Cognizant Technology Solutions, excelling in stakeholder engagement and operational efficiency. Expert in data analysis and process optimization, driving significant improvements in product workflows and compliance. Adept at conflict resolution and fostering strong client relationships, ensuring team success and high-quality outcomes.

Overview

8
8
years of professional experience

Work History

Team Lead / Client and Stakeholder Management

Cognizant Technology Solutions
Hyderabad
03.2022 - 10.2024
  • Collaborated with cross-functional teams in Google AdWords to manage data collation, analysis (Excel), and stakeholder presentations (PPT). Maintained strong stakeholder relationships and made prioritization decisions based on team goals and resources.
  • Delivered product development strategies with compliance and customer experience impact, using data analysis, customer needs, and competitive insights to align roadmaps with the product vision.
  • Managed product workflows via JIRA, prioritizing tasks across audits, data center migration, resiliency, and regulatory controls.
  • Led dashboard creation in Control-M and Splunk; trained team members to improve application stability and performance through root cause analysis and feedback.
  • Demonstrated strong operational risk management, compliance, audit, and control review skills. Conducted end-to-end process reviews, identified regulatory gaps, and implemented control enhancements.
  • Performed QA reviews, evaluated control effectiveness, and investigated data integrity and risk indicators.
  • Reviewed process quality, identified trends, and reported key findings to stakeholders.
  • Partnered with Client Service to resolve inquiries and ensure accuracy, timeliness, and adherence to global processing deadlines.
  • Drove operational efficiency initiatives and supported change management efforts while managing day-to-day workload.
  • Handled internal/external escalations, ensuring issue resolution and process improvements.
  • Conducted impact analysis on firm holdings for regulatory reporting. Managed large datasets, performed rule-based analytics, and submitted filings.
  • Reviewed and updated control procedures for new products and regulatory changes. Assisted with implementation of revised processes and systems.

Team Lead / People and Queue Management (Production)

ACCENTURE PRIVATE LIMITED
Hyderabad
06.2016 - 03.2022
  • Leading a team of 20 people, Responsible for team's Accuracy, Productivity, interacting with the clients on call and cascading the updates to the team to ensure SLA is met.
  • Auditing the reviewer's work and sharing the feedback to them on daily basis.
  • Root cause analysis is done to improve the areas where maximum errors occur.
  • Taking care of team Utilization, Occupancy, and publishing Utilization report.
  • Ensuring reviewers reporting to me operate at optimal productivity and quality levels at all times and ensure all metrics are achieved in line with the targets.
  • Ensure 100% of the team achieve targets linked to the metrics like AHTD, Billable Hours, Utilization, Occupancy, Accuracy, Recall, Precision and PT.
  • Queue Management, on time dissemination on New PM / Polices changes, BQ Management, Risk Communications.
  • Strong / Proactive / Regular governance to identify risks / Areas of improvement to drive results.
  • Maintain minimal unmanaged attrition’, Ensuring compliance while delivering data pertaining to max billable Hrs.
  • Monthly Scorecard Discussions & Monthly 1-1 performance documentation.
  • Maintain minimal attrition, display receptivity towards work. Right attitude towards work and stakeholders. Interacts effectively with internal and external stakeholders, effectively manages conflicts/ notifies supervisors about concerns within the team.
  • Must maintain compliance while using activity codes.
  • Project: Facebook
  • Domain: Digital Marketing

Education

Master’s in business administration (MBA) -

Jawaharlal Nehru Institute of technology
Hyderabad
01.2012

Skills

  • Leadership and team management
  • Conflict resolution
  • Dashboard development
  • Process optimization
  • Client relationship management
  • Change management
  • Operational efficiency
  • Project management
  • Stakeholder engagement
  • Data analysis
  • Quality assurance
  • Regulatory compliance
  • Operations management
  • Problem solving
  • Cross-functional collaboration
  • Customer focus
  • Adaptability

Leadership Highlights

  • Experience in partnering with business and technology partners to develop product road maps and strategy.
  • Collaborate with senior executives, build strong relationships, navigate large organizations to solve business problems.
  • Proven Leadership and influencing skills and ability to collaborate across a highly matrixed organization.
  • Experience in Agile Methodologies (e.g. Kanban, Scrum) and collaboration tools like Confluence, JIRA.
  • Strong Analytical, workflow and Data interpretation skills.
  • Build empowered teams and instill them with a startup mentality.
  • Tenacity to take on and be responsible for TRT, CSAT, WBR.
  • Extensive 10+ years of experience in Ticket resolution time, Queue Management, Data Management, Preparing the weekly and monthly business reports, Bottom quartile management, Root cause analysis on the TRT burst cases, manage innovative, secure service solutions to meet clients’ needs globally.

Timeline

Team Lead / Client and Stakeholder Management

Cognizant Technology Solutions
03.2022 - 10.2024

Team Lead / People and Queue Management (Production)

ACCENTURE PRIVATE LIMITED
06.2016 - 03.2022

Master’s in business administration (MBA) -

Jawaharlal Nehru Institute of technology

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Vinay Chandra