VINAY JADHAV

• Monitored and promptly blocked Debit cards for fraudulent transactions, effectively minimizing financial risk to the bank
• Analyzed and implemented fraud strategies and scenarios, identifying new fraud trends.
• Communicated regularly with merchants and acquiring banks to resolve fraudulent transactions and provided guidance to customers on chargeback/disputes.
• Generated and updated monthly reports on fraudulent activities, including trends, counts, savings, and exposures for review by senior management.
• Worked on applications such as Falcon, Finacle and other banking applications.

Client: Easy Jet

• Offered responsive and helpful support via email for resolving issues or answering inquiries regarding reservations.
• Managed the booking process for flights, accepting secure online payments to establish customer trust and strengthen brand loyalty.
• Handled and resolved customer escalations utilizing clear and efficient communication techniques.

Client: Tata Tele Business Services

• Managed records and provided continuous support for business clients to ensure uninterrupted services.
• Utilized effective phone and email communication to maintain ongoing contact with Company's IT Head, resulting in increased company revenue through the implementation of additional services.