Vinay Muskan
Noida
Summary
Dynamic Application Support Engineer with a proven track record at HCL Tech, excelling in application troubleshooting and SQL queries. Adept at enhancing system performance and ensuring regulatory compliance, I thrive on resolving complex issues and delivering exceptional user support. My strong communication skills and technical expertise drive successful project outcomes.
Overview
4
4
years of professional experience
Work History
Application Support Engineer - Specialist
HCL Tech-Shiv Nadar Foundation
Greater Noida
03.2023 - Current
- Provide technical support and troubleshooting for enterprise applications.
- Monitor application performance and proactively identify issues and resolutions.
- Work closely with the development and IT teams to implement solutions.
- Document technical procedures, solutions, and best practices.
- Assist in software upgrades, patches, and deployments.
- Ensure compliance with security policies and industry regulations.
- Support users by addressing queries and providing training when needed.
- Analyze system logs and error reports to prevent future problems.
SQL Support Engineer - Application Support Engineer
AWC Software Pvt ltd
Noida
07.2021 - 12.2022
- Production Support Engineer/Application Support Engineer with 2.5+ years of experience in Complete Application support and ERP implementation
- Expertise in, End-to-end Implementation of ERP, Recruitment Coordinator, and Specialized in Vendor Management, Production Support, interacting with clients, and Interview panels
- Proficient level of knowledge in Databases, SQL Queries, Complex Queries, and advanced Excel
- Provide Front-line Support to end-users, addressing inquiries, issues, and service requests related to applications
- Troubleshoot and Diagnose software problems, guiding users through issue resolution or escalating complex problems to a higher-level support team
- Collaborate with the Development team to understand and resolve technical issues in the Applications
- Manage and prioritize incoming incidents through the ticketing System, Ensuring timely resolution
- Conduct Routine maintenance tasks, such as applying updates, patches, and configurations to keep the application running smoothly
- Creating pipelines for critical positions and maintaining the Internal Database
- Experienced in project management, with a proven track record of successfully overseeing and delivering projects within specified timelines and budget constraints
- Strong negotiation & convincing skills
Education
MBA - Information Technology
Noida Institute of Engineering And Technology
Greater Noida01-2022
Skills
- Application troubleshooting
- SQL queries
- Application monitoring
- Technical documentation
- Software upgrades
- Regulatory compliance
Technical Expertise:
- Excel: Advanced data analysis, reporting, and automation using formulas, pivot tables, and macros.
- SQL: Complex queries, database management, and reporting.
- Power BI: Dashboard creation, reporting, and data analysis.
- UNIX/Linux: System administration, scripting, and command-line tools.
- PHP: Web application development and database integration.
- HTML: Web interface development and maintenance.
- API: Integration and consumption of RESTful APIs for data exchange and automation.
Timeline
Application Support Engineer - Specialist
HCL Tech-Shiv Nadar Foundation
03.2023 - Current
SQL Support Engineer - Application Support Engineer
AWC Software Pvt ltd
07.2021 - 12.2022
MBA - Information Technology
Noida Institute of Engineering And Technology
Similar Profiles
Alisha BisherwalAlisha Bisherwal
Associate Manager, Corporate Communication at Shiv Nadar Foundation and HCL GroupAssociate Manager, Corporate Communication at Shiv Nadar Foundation and HCL Group
Aman AliAman Ali
SENIOR EXECUTIVE - TALENT ENGAGEMENT at HCL - SHIV NADAR FOUNDATIONSENIOR EXECUTIVE - TALENT ENGAGEMENT at HCL - SHIV NADAR FOUNDATION
Akshay SinghAkshay Singh
Associate Manager at HCL Foundation (Shiv Nadar University)Associate Manager at HCL Foundation (Shiv Nadar University)