Vinay Muskan
Noida
Summary
Dynamic Application Support Engineer with a proven track record at HCL Tech, excelling in application troubleshooting and SQL queries. Adept at enhancing system performance and ensuring regulatory compliance, I thrive on resolving complex issues and delivering exceptional user support. My strong communication skills and technical expertise drive successful project outcomes.
Overview
4
4
years of professional experience
Work History
Application Support Engineer - Specialist
HCL Tech-Shiv Nadar Foundation
Greater Noida
03.2023 - Current
- Provide technical support and troubleshooting for enterprise applications.
- Monitor application performance and proactively identify issues and resolutions.
- Work closely with the development and IT teams to implement solutions.
- Document technical procedures, solutions, and best practices.
- Assist in software upgrades, patches, and deployments.
- Ensure compliance with security policies and industry regulations.
- Support users by addressing queries and providing training when needed.
- Analyze system logs and error reports to prevent future problems.
SQL Support Engineer - Application Support Engineer
AWC Software Pvt ltd
Noida
07.2021 - 12.2022
- Production Support Engineer/Application Support Engineer with 2.5+ years of experience in Complete Application support and ERP implementation
- Expertise in, End-to-end Implementation of ERP, Recruitment Coordinator, and Specialized in Vendor Management, Production Support, interacting with clients, and Interview panels
- Proficient level of knowledge in Databases, SQL Queries, Complex Queries, and advanced Excel
- Provide Front-line Support to end-users, addressing inquiries, issues, and service requests related to applications
- Troubleshoot and Diagnose software problems, guiding users through issue resolution or escalating complex problems to a higher-level support team
- Collaborate with the Development team to understand and resolve technical issues in the Applications
- Manage and prioritize incoming incidents through the ticketing System, Ensuring timely resolution
- Conduct Routine maintenance tasks, such as applying updates, patches, and configurations to keep the application running smoothly
- Creating pipelines for critical positions and maintaining the Internal Database
- Experienced in project management, with a proven track record of successfully overseeing and delivering projects within specified timelines and budget constraints
- Strong negotiation & convincing skills
Education
MBA - Information Technology
Noida Institute of Engineering And Technology
Greater Noida01-2022
Skills
- Application troubleshooting
- SQL queries
- Application monitoring
- Technical documentation
- Software upgrades
- Regulatory compliance
Technical Expertise:
- Excel: Advanced data analysis, reporting, and automation using formulas, pivot tables, and macros.
- SQL: Complex queries, database management, and reporting.
- Power BI: Dashboard creation, reporting, and data analysis.
- UNIX/Linux: System administration, scripting, and command-line tools.
- PHP: Web application development and database integration.
- HTML: Web interface development and maintenance.
- API: Integration and consumption of RESTful APIs for data exchange and automation.
Timeline
Application Support Engineer - Specialist
HCL Tech-Shiv Nadar Foundation
03.2023 - Current
SQL Support Engineer - Application Support Engineer
AWC Software Pvt ltd
07.2021 - 12.2022
MBA - Information Technology
Noida Institute of Engineering And Technology
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