Vinay Sharma
Indore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer relationship executive
One point one solution
Indore
04.2025 - 12.2025
Customer Relationship Executive (CRE)
One Point One Solutions
Managed inbound and outbound customer calls with professionalism.
Duration: 7 Months
Assisted customers with queries, complaints, and service-related issues.
Maintained detailed records of interactions in CRM systems.
Provided accurate product/service information.
-Achieved performance metrics like AHT, Quality Score, and CSAT.
-Ensured positive customer experience using active listening and empathy.
Education
High School Diploma -
Telent Public School
Dhar01-2019
Skills
- Strong communication skills (Hindi & English)
- Customer handling & relationship building
- Problem solving & conflict resolution
- Call management
- Typing & basic computer skills
- CRM software knowledge
- Positive attitude & adaptability
- Active listening
Affiliations
-Comfortable with voice and non-voice process
-Fast learner and team player
-Fast learner and team player
Languages
English
Elementary (A2)
A2
Hindi
Advanced (C1)
C1
Timeline
Customer relationship executive
One point one solution
04.2025 - 12.2025
High School Diploma -
Telent Public School