Vinaya Pose

Client - Hindustan Unilever Ltd (10+ years)

Core skills and responsibility in the role

• Microsoft Azure Administration (VM, Storage accounts, ARM, Azure AD, VNets, NSGs, Azure policies etc)
• Azure Identity & Access Management (IAM, RBAC, MFA)
• Azure Licensing using Powershell commands/scripts
• Configured and maintained Active Directory for user management and access control.
• Analyzing data discrepancy - by writing/executing appropriate SQL queries to fetch/pull IT accounts and preparation of end-user customised reports using SQL, Excel, workday, PowerBI & Saviynt Dashboards.
• Collaborated with cross-functional teams to enhance system integration processes.
• ITIL and Security Best Practices

Client : JP Morgan Chase& Co

Skills and responsibilities :

• Provided Level 2 technical support to customers by troubleshooting and resolving hardware and software issues.
• Managed ticketing system to prioritize and track customer support requests.