Summary
Overview
Work History
Education
Skills
Timeline
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Vinay Kumar Gollapalli

Vinay Kumar Gollapalli

Hyderabad

Summary

Professional with over 9 years of experience in multi-platform server support, specializing in Office 365 Administration and Microsoft Exchange Servers. Collaborates with managed service providers and senior IT teams to address infrastructure issues in messaging platforms. Proven ability to enhance operational efficiency through effective problem-solving and teamwork.

Overview

10
10
years of professional experience

Work History

Assistant Consultant

TCS
Hyderabad
05.2024 - Current
  • I'm responsible for team management, handling technical escalations. Resolving incidents on a priority basis.
  • Manage user accounts, passwords, and license assignments
  • Create and maintain mailboxes, shared mailboxes, and distribution groups
  • Troubleshoot basic mail flow issues and client connectivity problems
  • Provide Tier 2 support for escalated helpdesk tickets
  • Monitor service health via Microsoft 365 Admin Center
  • Use basic PowerShell scripts for routine tasks
  • Configure Teams and OneDrive settings
  • Follow documented change management procedures
  • Maintain documentation for configurations and support processes
  • Design and manage hybrid Exchange environments (on-prem + cloud)
  • Oversee mail routing, connectors, journaling, and advanced transport rules
  • Implement and enforce compliance policies (eDiscovery, retention).
  • Provide Tier 3 support for complex, high-impact issues.
  • Analyze logs, generate reports, and proactively resolve performance issues
  • Lead change management processes and document system changes
  • Architect collaboration solutions across Teams and OneDrive.
  • Align Microsoft 365 services with business goals and IT strategy.
  • Mentor junior admins and contribute to internal knowledge base

Office 365 Engineer

NTT Ltd.
Hyderabad
07.2023 - 06.2024
  • Provided L2 and L3 support for multiple clients on Exchange on-premises and Office 365 technologies.
  • Handled escalated workloads from L1 team, ensuring efficient resolution of issues.
  • Created knowledge base articles for L1 team, aiding in escalation processes.
  • Executed all tasks related to Exchange server, including certificate renewal and validation checks post-patching.
  • Managed M365 admin tasks, focusing on eDiscovery, content search, and compliance activities.
  • Addressed all mail flow issues to maintain seamless communication across platforms.

Module Lead

LTIMindtree
Hyderabad
07.2022 - 02.2023
  • Provided second-level support for Microsoft Exchange Infrastructure across US, UK, and Asia Pacific regions.
  • Expertly managed mail routing and flow issues to ensure seamless communication.
  • Conducted inbound and outbound mail flow troubleshooting on Exchange Server versions 2013, 2016, and 2019.
  • Analyzed message tracking and protocol logs to identify and resolve issues.
  • Utilized Microsoft Exchange Management Console to enhance operational efficiency.
  • Assessed network and firewall requirements essential for Microsoft Exchange functionality.
  • Maintained knowledge of send and receive connectors to optimize mail delivery.
  • Collaborated with Database Administrators and EXO teams for effective troubleshooting.

Associate Consultant

Capgemini Technology Services India Limited
Hyderabad
08.2015 - 06.2022
  • Collaborated with US teams to support client banking project involving Office365 and Exchange Server administration.
  • Installed Microsoft Exchange Server across versions 2010, 2013, and 2016.
  • Configured certificates on Exchange server to ensure secure communications.
  • Resolved Outlook connectivity issues including profile configurations and folder updates.
  • Troubleshot OWA issues, enhancing user access to emails and folders.
  • Managed Active Sync and Offline Address Book troubleshooting for improved functionality.
  • Validated Lync and Exchange server performance post-patching activities.
  • Administered user permissions in Active Directory for shared mailboxes and security groups.

Education

M.Tech - VLSI System Design

Vignan Institute of Technology And Aeronautical Engineering
Hyderabad, Telangana
08-2015

B.Tech - Electronics & Communication

Trinity College of Engineering And Technology
Karimnagar, Telangana
05-2013

Intermediate - State Board

Vignan Model Junior College
Hanamkonda, Warangal, Telangana
04-2009

SSC - Matriculation

Pragathi High School
Karimnagar, Telangana
05-2007

Skills

  • Exchange Server administration
  • MS Outlook, Teams, One Drive
  • Exchange Online
  • Microsoft 365 administration
  • Email flow troubleshooting
  • PowerShell scripting

Timeline

Assistant Consultant

TCS
05.2024 - Current

Office 365 Engineer

NTT Ltd.
07.2023 - 06.2024

Module Lead

LTIMindtree
07.2022 - 02.2023

Associate Consultant

Capgemini Technology Services India Limited
08.2015 - 06.2022

M.Tech - VLSI System Design

Vignan Institute of Technology And Aeronautical Engineering

B.Tech - Electronics & Communication

Trinity College of Engineering And Technology

Intermediate - State Board

Vignan Model Junior College

SSC - Matriculation

Pragathi High School

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Vinay Kumar Gollapalli