Open To Work
Vinay Kumar Gollapalli
Hyderabad
Work Preference
Summary
Professional with over 10 years of experience in multi-platform server support, specializing in Office 365 Administration and Microsoft Exchange Servers. Collaborates with managed service providers and senior IT teams to address infrastructure issues in messaging platforms. Proven ability to enhance operational efficiency through effective problem-solving and teamwork.
Overview
11
11
years of professional experience
Work History
Assistant Consultant
TCS
Hyderabad
05.2024 - Current
- Provide Tier 3 support for complex, high-impact issues.
- Provide Tier 2 support for escalated helpdesk tickets
- Led team to address technical escalations, prioritizing and resolving incidents efficiently.
- Collaborated with managed service providers and senior IT teams to resolve infrastructure issues in messaging platforms, ensuring service continuity.
- Analyze logs, generate reports, and proactively resolve performance issues
- Oversee mail routing, connectors, journaling, and advanced transport rules
- Design and manage hybrid Exchange environments (on-prem + cloud)
- Implement and enforce compliance policies (eDiscovery, retention).
- Align Microsoft 365 services with business goals and IT strategy.
- Architect collaboration solutions across Teams and OneDrive.
- Configure Teams and OneDrive settings
- Utilized basic PowerShell scripts to automate routine administrative tasks for improved efficiency.
- Adhered to documented change management procedures to ensure structured and efficient system updates.
- Maintain documentation for configurations and support processes
- Lead change management processes and document system changes
- Mentor junior admins and contribute to internal knowledge base
- Managed user accounts, including creation, password resets, and license assignments in Microsoft 365.
- Troubleshoot basic mail flow issues and client connectivity problems
- Acquired over 9 years of experience in multi-platform server support, focusing on Office 365 administration and Microsoft Exchange servers.
- Proven ability to enhance operational efficiency through effective problem-solving and teamwork.
Office 365 Engineer
NTT Ltd.
07.2023 - 06.2024
- Administered Exchange Server environments ensuring optimal performance and reliability.
- Managed email migrations to enhance user experience and system efficiency.
- Configured client access services for seamless user connectivity and support.
- Implemented security measures to protect against threats and unauthorized access.
- Troubleshot issues related to mail flow and user accounts effectively.
- Collaborated with IT teams to improve system integration and functionality.
- Provided technical support to users, resolving inquiries promptly and accurately.
- Documented processes and procedures for maintaining Exchange environments consistently.
- Provided technical support to end users on Outlook configuration settings or email delivery issues.
- Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.
- Analyzed message tracking logs to identify any potential issues with mail flow or delivery delays.
- Maintained and monitored Exchange Servers, including patching and security updates.
- Resolved complex issue relating to message routing, transport services or client access roles.
- Managed storage limits for mailboxes and archives as per company policy guidelines.
- Configured and managed user mailboxes, distribution groups and Shared mailboxes
Module Lead
LTIMindtree
Hyderabad
07.2022 - 02.2023
- Provided second-level support for Microsoft Exchange Infrastructure across US, UK, and Asia Pacific regions.
- Expertly managed mail routing and flow issues to ensure seamless communication.
- Troubleshot inbound and outbound mail flow on Exchange Server versions 2013, 2016, and 2019 to ensure optimal communication.
- Analyzed message tracking and protocol logs to swiftly identify and resolve issues, enhancing overall mail system reliability.
- Utilized Microsoft Exchange Management Console to enhance operational efficiency.
- Assessed network and firewall requirements essential for Microsoft Exchange functionality.
- Maintained knowledge of send and receive connectors to optimize mail delivery.
- Collaborated with database administrators and EXO teams to streamline troubleshooting processes and improve issue resolution.
Associate Consultant
Capgemini Technology Services India Limited
Hyderabad
08.2015 - 06.2022
- Collaborated with US teams to support client banking project, ensuring effective Office365 and Exchange Server administration.
- Installed Microsoft Exchange Server versions 2010, 2013, and 2016, facilitating seamless communication and collaboration.
- Configured certificates on Exchange server to ensure secure communications.
- Resolved Outlook connectivity issues including profile configurations and folder updates.
- Troubleshot OWA issues, improving user access to emails and folders.
- Managed Active Sync and Offline Address Book troubleshooting for improved functionality.
- Validated Lync and Exchange server performance post-patching activities.
- Administered user permissions in Active Directory for shared mailboxes and security groups.
Education
B.Tech - VLSI System Design
Vignan Institute of Technology And Aeronautical Engineering
Hyderabad, Telangana08-2015
M.Tech - Electronics & Communication
Trinity College of Engineering And Technology
Karimnagar, Telangana05-2013
Intermediate -
Vignan Model Junior College
Hanamkonda, Warangal, Telangana04-2009
SSC -
Pragathi High School
Karimnagar, Telangana05-2007
Skills
- Exchange Online
- Office 365 admin
- Exchange Server administration
- Email flow troubleshooting
- Email security
- MS Outlook
- Teams
- One Drive
- PowerShell scripting
Timeline
Assistant Consultant
TCS
05.2024 - Current
Office 365 Engineer
NTT Ltd.
07.2023 - 06.2024
Module Lead
LTIMindtree
07.2022 - 02.2023
Associate Consultant
Capgemini Technology Services India Limited
08.2015 - 06.2022
B.Tech - VLSI System Design
Vignan Institute of Technology And Aeronautical Engineering
M.Tech - Electronics & Communication
Trinity College of Engineering And Technology
Intermediate -
Vignan Model Junior College
SSC -
Pragathi High School