VINAYKUMARGOWDA
Bangalore
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Teksalah Business Solutions Private Limited
Dubai
08.2023 - Current
- Monitored ticketing system queues for incoming requests and incidents from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Installation and configuration of virtualization technologies (VMware and Hyper-V)
- Configuration and administrator of Dell VX-RAIL.
- Windows server configuration AD, DHCP, DNS, RADIUS, WSUS, and SCCM.
- SAN and NAS storage configuration: NetApp, Pure Storage, IBM Storwize, etc.
- Disaster Recovery and Backup server-planning implementation (VEEAM, Rubrik and Arc serve)
- Antivirus server installation and configuration, Blackberry Cylance, and Trend Micro.
- Citrix Virtual Apps and Desktop, NetScaler installation, and configuration.
- Administration of Exchange Server 2016 and 2019.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
SYSTEM ADMINISTRATOR
Inknowtech Pvt Ltd
Bangalore
05.2022 - 08.2023
- Worked on Microsoft Azure Cloud to provide IaaS support to client
- Deployment of Virtual Machines to Virtual Networks using Azure portal or PowerShell
- Implement and configure Azure Log Analytics, Azure Monitor and Alerts
- Troubleshoot and resolve performance issues and alert notifications.
- Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect
- Experience with office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online
- Expertise in DNS, DHCP server configuration and working with their features (scopes, IP reservations)
- Managing domain controllers and working with replication-related issues.
- Deploying updates and Security patches
- Analyzing server unexpected re-boots and failed to connect and taking remedial actions as needed
TECHNICAL ANALYST - EUC
Progrssive Infotech Pvt Ltd
Kushtagi
08.2021 - 05.2022
- Company Overview: Client: Suzlon Gujarat Wind Park Ltd
- Installing and configuring Active Directory Services and working with Features of Active Directory in windows server 2019
- Install and Configure the following services, such as Active Directory Services, DNS, and DHCP.
- Providing Remote support to users (Remote tool, RDC, and Skype for Business)
- Managed domain computers and performed domain joining of servers.
- Troubleshoot access issues, reset password, unlock, and enable/disable user accounts.
- Configuring and managing 2019 Active Directory services, and experience with ADDS consoles.
- Installing, configuring and maintaining DNS, DHCP servers and working with their features
- Providing VPN access to users and configuring cisco any connect VPN client
- Creating Share drives in the file server and giving the access to users
- Maintain the printer server and installing the new printer in the server
- Managing Active Directory and Microsoft Office 365 Exchange Server users.
- Updating patches to client systems with help of WSUS
- Application support like MS office and internal Applications
- Monitoring of virus issues through Symantec Endpoint Protection antivirus
Education
BACHELOR OF ENGINEERING - Computer Science
Govt Engineering College
Haveri01.2019
DIPLOMA IN CS -
Government Polytechnic Hanagal
01.2014
SSLC -
Government High school Halesorab
01.2011
Skills
Cloud Platform:
- Azure
- O365
Virtualization Platform:
- VMware
- Hyper-V
- XenServer
Backup Technologies:
- Veeam
- Arcserve
- Rubrik
Storage Products:
- Netapp
- QNAP
- IBM
- DELL
Others:
- Citrix
- RDS
- Windows Server-AD,DHCP,DNS
Certification
Azure Fundamentals[AZ-900]
NOV-2022
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Technical Support Engineer
Teksalah Business Solutions Private Limited
08.2023 - Current
SYSTEM ADMINISTRATOR
Inknowtech Pvt Ltd
05.2022 - 08.2023
TECHNICAL ANALYST - EUC
Progrssive Infotech Pvt Ltd
08.2021 - 05.2022
BACHELOR OF ENGINEERING - Computer Science
Govt Engineering College
DIPLOMA IN CS -
Government Polytechnic Hanagal
SSLC -
Government High school Halesorab
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