Antriksh
Delhi
Summary
Responsible Technical support engineer, passionate about delivering outstanding quality and service. Offering 5+ years of experience in the industry with history of recognition for performance.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Microsoft
Noida
11.2024 - Current
- Utilised diagnostic tools and software to swiftly identify the root cause of technical issues, expediting problem resolution.
- Investigated Power BI error reports to reproduce issues and identify faults, preventing potential operational disruptions.
- Guided clients through step-by-step Power BI troubleshooting, enhancing user understanding and satisfaction.
- Streamlined ticket workflow, improving response times and resolution progress tracking.
- Analysed system logs to spot repeating issues before they impact operations.
- Documented technical procedures, user guides, and troubleshooting steps to facilitate knowledge sharing and support efficiency.
- Assisted customers with set up new systems, applications and power bi software.
Associate Engineer
Harman International
Banglore
07.2023 - 10.2024
- Guided Microsoft clients, partners, and internal staff on critical Power BI issues, enhancing their understanding of Microsoft technologies.
- Troubleshot issues related to Gateway, Desktop & Service, Power BI embedded, Power Apps, and Power Automate, ensuring smooth administration and support.
- Developed data modelling solutions using DAX, Power Query, and report design techniques.
- Delivered responsive technical solutions and information to a Microsoft client, improving their operational efficiency.
- Collaborated with technical team members to resolve Power BI issues.
- Conducted analysis of audit logs, network traces, and browser and fiddler traces for troubleshooting.
- Extensive knowledge of end user support issues in relationship to Microsoft exchange, outlook, mailbox management and support.
- Experienced in working and troubleshooting DHCP and DNS Related issues.
- Hands-on experience Internal Microsoft tools such as KUSTO and UNIFY for analysis of logs.
Data Migration Engineer
Ellkay software pvt. Ltd
Ahmedabad
08.2022 - 06.2023
- Guided clients, partners, and internal staff through data migration processes, ensuring successful transfer of data between source systems.
- Managed comprehensive client data migration while adhering to HIPAA regulations.
- Experienced in SQL servers and databases including Oracle, MongoDB, and MYSQL.
- Utilised ETL tools and Power BI technologies to enhance data analysis.
- Delivered Power BI dashboards and reports to VIP clients, enhancing their access to critical data insights.
- Prepared detailed reports and presentations to convey project status and results, facilitating informed decision-making for senior management and clients.
Technical Analyst
Vaco binary semantics llp
Gurgaon
09.2020 - 07.2022
- Resolved end-user support issues for Knowledge Engine, Gmail, and G Suite, improving user satisfaction.
- Investigated Knowledge Engine mailbox anti-spam and compliance troubleshooting questions daily.
- Conducted Daas monitoring on core Google team, providing daily reports to track system performance.
- Supported multiple Google projects, enhancing functionality of Maps ads and Knowledge Engine.
- Managed customer queries regarding Google advertisements.
- Streamlined data management processes, resulting in increased accuracy and accessibility of information.
- Hands-on experience with Jira, Bugniser and Bugzilla ticketing tools.
Education
B Tech - Civil Engineering
Indraprastha Engineering college
Sahibabad, UP01-2019
High school Examination - science
Vivekanand public school
New Delhi, DL01-2014
Skills
- Database: SQL Server
- Cloud Platform: Azure
Tools:
- MS Office, Power BI, Advanced Excel,ETL Tools (Data mapping, mining tools),Jira, Domo,Tableau, power bi
- Data analysis
- Dashboard applications
- Power BI report design
- Stakeholder management
- Problem solving
- Cross functional collaboration
- Troubleshooting proficiency
- Application troubleshooting
Accomplishments
- Won 5 gold medals in inter-zonal sports competitions.
- Certification of Successfully Completed Training in Data Analysis.
- Certification of Successfully Completed Course in fundamentals of Power Bi.
- Certification of Successfully Completed Course in Agile foundation.
- Certificate of AZ-900 and AI-900 Microsoft exam
Personal Details
Languages Known: English (Proficient), Hindi (Proficient) and Spanish (Beginner)
Status: Single
Hobbies and interests
- chess and workout in gym
Timeline
Technical Support Engineer
Microsoft
11.2024 - Current
Associate Engineer
Harman International
07.2023 - 10.2024
Data Migration Engineer
Ellkay software pvt. Ltd
08.2022 - 06.2023
Technical Analyst
Vaco binary semantics llp
09.2020 - 07.2022
B Tech - Civil Engineering
Indraprastha Engineering college
High school Examination - science
Vivekanand public school