Vinay Suryavanshi

Cloud & Engineering Leadership AI Strategy & Governance

• Designed and executed CloudOps roadmap aligning with business objectives and growth plans
• Defined team goals, structured hierarchy, and led end-to-end hiring and onboarding
• Implemented ITIL framework to drive standardization and service efficiency
• Launched CloudOps Excellence Program to elevate operational performance

Team Collaboration & Agile Delivery

• Defined and implemented enterprise-wide AI Enablement Strategy and Governance framework
• Integrated intelligent tooling and AI-driven practices to optimize development workflows
• Championed responsible AI adoption aligned with compliance and scalability requirements

DevOps & Toolchain Optimization

• Standardized GitHub practices and unified repository management to streamline collaboration
• Deployed AI-enabled coding practices, boosting development velocity and quality
• Eliminated redundant tools, resulting in reduced tooling costs and operational overhead
• Enabled GitHub Advanced Security (GHAS) with automated scanning and policy enforcement
• Led Shift Left initiative to embed DevSecOps practices early in the SDLC

Site Reliability & Security

• Spearheaded Disaster Recovery (DR) enablement programs across engineering functions
• Led transformation to Site Reliability Engineering (SRE) culture, improving system resilience
• Conducted CIS Benchmarking and orchestrated remediation plans to strengthen security
• Facilitated daily engineering stand-ups to drive cross-team alignment and agile execution
• Promoted a collaborative engineering culture focused on continuous improvement and innovation

• Directed a team of SRE and DevOps engineers to continuously improve EKS infrastructure and platforms on AWS
• Led migration from on-prem data centers to AWS/Azure, completing the transition in 6 months
• Designed and implemented cloud security posturing and monitoring solutions on AWS
• Spearheaded cloud infrastructure standardization using Terraform/Boto3 (IaC) and Ansible for configuration management
• Optimized AWS cloud costs, reducing monthly billing by 10% through FinOps practices
• Championed the implementation of DevSecOps practices and led continuous security incident remediation
• Currently managing the migration from AWS to GCP for high availability (HA) and cost optimization
• Led the setup and optimization of LXC containerization and virtualization infrastructure with complete monitoring
• Managed large-scale data migration from OLAP systems to AWS Redshift, overseeing cluster creation, maintenance, and performance monitoring
• Collaborated with cross-functional teams to define SLAs, SOPs, and ensure high infrastructure uptime
• Designed and implemented solutions to streamline application availability for a 1000+ headcount contact center
• Managed the full implementation of ITIL tools (Freshworks) for Incident, Release, and Change Management
• Established and operationalized a 24x7 NOC/SOC for proactive monitoring, incident management, and service restoration
• Mentored a team of 10 engineers, promoting Site Reliability Engineering (SRE) practices across the organization

• SME Lead for Rule engine Module
• Analysis the issues raised by the users and providing the resolution
• L3 Support and Analysis
• Working on Prioritizing tickets
• Raising Bug
• Product Maintenance
• Handling the bridge calls with clients for Urgent & High priority tickets
• Driving custom project raised across organization.

• Devops and production support
• Analysis the issues raised by the users and providing the resolution
• Build and Release
• L3 Support and Analysis
• Working on Prioritizing tickets
• Product Maintenance
• Handling the bridge calls when P1/P2 is opened and involving the required teams to resolve the issue within SLA
• Creating MOP (Method of Procedure) and Change ticket for any change in the production environment and follow the procedure of ITIL until the change is successful.

• Designing, developing, testing & configuring applications
• Coordinate with Team Members to ensure delivery on time
• Resolve issues for team members through proper channels on time
• Onsite – Offshore Coordination
• Working on Prioritizing tickets
• Analysis the issues raised by the users and providing the resolution.

• Developed The web Applications developed in struts 2 web application framework using MVC architecture
• Responsible for L1 Supporting
• Identifying the Work Group and Route the Tickets to Respective Work Group
• Able to analyses production issue and Provide user support production & consulting with user
• Applying problem solving techniques to identify the issues.