Summary
Overview
Work History
Education
Skills
Other Qualifications
Personal Information
Languages
Hobbies and Interests
Disclaimer
Websites
Timeline
Generic
Vineeshkumar Unnikrishnan Nair

Vineeshkumar Unnikrishnan Nair

Mumbai

Summary

Result-driven professional with a goal-oriented and organized approach to customer service. Seeking a position in Customer Service or a relevant field to further develop and utilize extensive experience.

General Description:

Experienced professional dedicated to achieving Service Levels as per the Service Level Agreement between Thomas Cook and Corporate Clients.

Experienced professional with expertise in Corporate Travel and proficiency in GDS-Amadeus & Galileo.

Sales professional with a track record of achieving high volume sales within tight deadlines. Consistently meets specifications and completes projects on time.

Skilled in quickly learning tasks and efficiently grasping procedures.

Customer-focused manager skilled in resolving client issues through effective telephonic communication to ensure high levels of customer satisfaction. Known for exceptional organizational abilities and efficiency in a fast-paced, multitasking environment.

Experienced professional adept at thriving in high-pressure environments

Overview

12
12
years of professional experience

Work History

Deputy Manager

SOTC Limited
Mumbai
11.2022 - 07.2023
  • Worked in L&T Desk, handling Pan India Global Fares request & taking care corporate
  • Assisting Issuing tickets as per the client requirements
  • Manage all transactions related to non-air service – Hotel/Rail / Visa / Bus / Insurance
  • Ensure client SLA’s are met
  • Drive PLB carrier sales
  • Ensure all supports are uploaded in Ibook
  • Ensure nil billing pendency
  • Extend support for submission by providing all correspondence mail
  • Achieving revenue and transaction targets as defined by the business
  • Coordinating & negotiating with hotels and suppliers
  • Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation
  • Ensuing quality service is provided to clients by following the organisation standards
  • Responsible for concur daily activity
  • Providing sales, revenue, mails activity, calls reports to the management.

Corporate Travel (Assistant Manager)

Thomas Cook (India) Ltd
Mumbai
06.2013 - 06.2018
  • Responsible for providing customer support to corporate clients
  • International Ticketing through Amadeus system
  • Handling all the travel from APAC, Australia, US, UAE and GCC countries
  • Cancellation and re-issuance of tickets, both domestic and international
  • Processing tickets for refund and coordinating the same with accounts to issue credit notes for the cancelled tickets
  • Follow up with Airlines for Fares, Seats availability, Best deal and Waiver for tickets
  • Prepare and submit the regular reports as required by management with the details of productivity, service levels, appreciations, complaints and quality achieved
  • Vendor Management: Enhance vendor basket and maintain strong relations to source the best deals
  • Maximize agency earnings by optimal utilization of the vendors
  • Timely clearance of vendor payments and renewal of contracts
  • Client Relationship: Develop and maintain good and transparent relations at all levels
  • Quarterly business performance reviews
  • Interactions with frequent travelers for feedback on service delivery.

Invoicing Staff

Thomas Cook (India) Ltd
Mumbai
04.2011 - 06.2013
  • Maintaining daily sales report, revenue report, etc
  • Updating passenger details and making invoice for the same
  • Making vendor payment, keeping track on daily ticketing and making report
  • Making credit note, processing refund for cancelled and void tickets
  • Making miscellaneous invoice for ADM’s and CLP.

Deputy Travel Manager

Yatra online Pvt. Ltd
07.2023
  • Global travel management for TCS clients across APAC, EX-India, India domestic, Europe, Australia, and New Zealand
  • Handle VIP passenger travel, ensuring personalized and high-quality service
  • Foster strong client relationships, driving sales growth and revenue generation
  • Lead strategic account management, optimizing travel solutions and customer satisfaction
  • Achievements: Successfully managed travel services for TCS clients across multiple geographies
  • Consistently exceeded sales targets, contributing to revenue growth
  • Developed and maintained strong relationships with key clients and stakeholders.

Corporate Travel (Team Leader)

Yatra.com (India) Ltd
Mumbai
06.2018 - 11.2022
  • Handling a team of 14 members and Preparing KRA (Key Responsibilities Area) and KPI (Key Performing Indicators) for team members
  • Providing training for new joiners into International Reservations
  • Trained around 18-19 batches on International Reservations on Ticketing Tool
  • Sending email to R.M support for getting confirmation on waitlist PNR’s
  • Listening calls of the staff and providing quality feedback
  • Handling emails for ticketing done for Tata Consultancy APAC & AUSTRALIA departures
  • Issuing, Cancelling and Refund of ticket issued for TCS
  • Preparing DSR on daily basis and keeping track on daily work
  • Handling Team, floor supervision and taking escalation calls
  • Preparing excel sheet for group bookings, confirming seat and meals for associates bookings (TCS)
  • Booking chauffer drive for SP1 and SP2 associates of TCS.

Education

SSC, HSC, B.Com appeared

Skills

  • Corporate Travel experience
  • Working knowledge of GDS-Amadeus & Galileo
  • Efficiency in obtaining high volume of sales
  • Skilled in learning tasks quickly
  • Customer driven management and issue resolution
  • Well organized and highly efficient in a multi-tasking dynamic environment
  • Ability to work under pressure
  • Staff Management

Other Qualifications

❖ MS Office ,Excel, Internet

❖ TALLY 9.2 in 98%

❖ MSC-IT 90% and having License also

Personal Information

  • Age: 34
  • Date of Birth: 08/06/90
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Malayalam
  • Marathi
  • Tamil

Hobbies and Interests

  • Reading
  • Boxing
  • Cricket
  • Soccer

Disclaimer

I HEREBY DECLARE THAT THE INFORMATION FURNISHED IS CORRECT TO BEST OF MY KNOWLEDGE & BELIEF.

Timeline

Deputy Travel Manager

Yatra online Pvt. Ltd
07.2023

Deputy Manager

SOTC Limited
11.2022 - 07.2023

Corporate Travel (Team Leader)

Yatra.com (India) Ltd
06.2018 - 11.2022

Corporate Travel (Assistant Manager)

Thomas Cook (India) Ltd
06.2013 - 06.2018

Invoicing Staff

Thomas Cook (India) Ltd
04.2011 - 06.2013

SSC, HSC, B.Com appeared

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Vineeshkumar Unnikrishnan Nair