Reading Automobiles News, blogs which keeps self updated (Like Overdrive, Cars & Bikes, ET Auto)
VINEET PATANKAR
Works Manager
E/203, Bachraj Landmark, Opp.Club One, Near Yazoo Park, Global City, Virar (West) Vasai-Virar,MH
Summary
To be a part of growth-oriented organization wherein I can constantly equip myself with knowledge and skills required to excel in my field, thereby adding value to the organization through continuous learning and innovation.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Works Manager
Kamal Motors (CVBU, Tata Motors)
Vasai, Maharashtra
10.2013 - Current
- Responsible for managing overall workshop activities.
- Ensure to adhere service and quality policies to derived by organization and OEM
- Monitoring daily targets and achievements and take corrective actions.
- Organize various marketing programs for increasing market share and revenue share of workshop.
- Implement change/ modification in workshop to improve service quality of workshop with approval of management.
- To lead workshop on SHE policy and to check for compliance of check points desired by OEM
- Responsible for internal assessments/ audits of adherence and execution of parameters set by management/ OEM.
- Upkeeping all the necessary credentials (like legal, safety and special tools, etc.) and update them periodically.
- Prepare business presentation on workshop performance and discuss the scope and the objectives to improve business.
Sr. Service Advisor/ Fleet Incharge
Lakozy Toyota (Co-Co Workshop)
Mumbai, Maharashtra
10.2012 - 10.2013
- Ensuring Speedy maintenance and repairs of vehicles through clear identification of job/ needs.
- Upselling of products according to customer needs
- Utilization of service appointment system to maximize the facility and manpower capacity
- Providing clear cost & time estimate and keep customer updated of his work
- Promoting active services and benefits of dealer to customers.
- Carry out all mandate job of vehicle as per schedule and same has to be intimate to customer with his approval.
- Taking all necessary actions to resolve customer complaint in shortest possible time.
- Earning satisfaction from customer by delighting customer to maintain long term professional relation with organization.
- Upkeeping daily reports of routine activities and interacting with seniors.
Front Office Incharge/ Sr. Service Advisor
Mithila Hyundai Cars Pvt. Ltd.
Mira Road, Maharashtra
09.2010 - 10.2012
- Ensuring front office team to be pro active for any given task for any time
- Ensuring Minimum waiting time of customer to allocation
- Allotment of customers to service advisors according to service repair of vehicles.
- Monitor to upsell services to customer and add efforts to achieve it.
- Ensure to resolve the service issues with proper service quality delivering
- Improve Service quality to increase service spare and labor sale to meet target given by dealership.
- Promoting dealer service benefits to potential customers
- Satisfy the customer and to ensure up to the marks should be received from customer to match CSI score.
Service Advisor
JMD Skoda India Pvt.Ltd
Mumbai, Maharashtra
06.2008 - 08.2010
- Greet the customer and take inventory of vehicles proactively.
- Understand the concerns raised by customer about his vehicles
- Educate customer regarding his doubt and upsell the services along with regular jobs.
- Keep updating customer the status of his vehicle or if any add on job is needed.
- Generate Invoice and explain the bill to customer.
- Ensure to provide satisfactory services and maintain healthy professional relations with customer for to improve service share of dealership.
Education
Secondary School Certificate - SSC
Abhinav Vidya Mandir
Bhayander 06.1993 - 04.2003
Diploma in Mechanical Engg. - Mechanical Engineering
Thakur Polytechnic
Mumbai 06.2003 - 06.2008
B.E in Automobile - Automobile Engineering
AIEM
Mumbai 07.2008 - 07.2011
Skills
Product Knowledge
Effective Communication Skill
Business Development
Customer Service
Business Management & Administration
Process Orientation
Certification
Smartest Works Manager Skill Competition 2021-1st Runner Up (PAN INDIA)p
Interests
Likes to take part in online Quiz competitions of automobiles
Driving/ Riding new cars-bikes and keen to learn about new technologies
Listening Music
Health and fitness
Additional Information
Successfully Completed Following Online Courses
1. Total Quality Management
2. Electric &Hybrid Vehicle Technology
3. Complete Management skill & Certification Course
4. Lean Six Sigma Green Belt Training & Certification
5. ISO 9001:2005 Quality System Auditor Course ( Ongoing)
6. MBA- Business Fundamental-(Ongoing)
Timeline
Works Manager
Kamal Motors (CVBU, Tata Motors)
10.2013 - Current
Sr. Service Advisor/ Fleet Incharge
Lakozy Toyota (Co-Co Workshop)
10.2012 - 10.2013
Front Office Incharge/ Sr. Service Advisor
Mithila Hyundai Cars Pvt. Ltd.
09.2010 - 10.2012
B.E in Automobile - Automobile Engineering
AIEM
07.2008 - 07.2011
Service Advisor
JMD Skoda India Pvt.Ltd
06.2008 - 08.2010
Diploma in Mechanical Engg. - Mechanical Engineering
Thakur Polytechnic
06.2003 - 06.2008
Secondary School Certificate - SSC
Abhinav Vidya Mandir
06.1993 - 04.2003