Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vineet Singh

Ghaziabad

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Analyst

ienergizer
GHAZIABAD
02.2021 - Current
  • I am working in the Dynamic environment of the US healthcare industry. Led a cross-functional team of 18 members to successfully Schedule an injured worker for diagnostic exams.
    • Motivated team and fostering a positive work environment for increased productivity
    • Managed and mentored team to achieve daily targets and meet KPIs
    • Led cross-functional team of 18 to schedule diagnostic exams for injured workers
  • Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
  • Evaluated performance metrics of agents & recommend improvements in the work quality of every individual.
  • Prepared presentations summarizing findings from various tests or experiments conducted during a project.

Team Leader

Speedx Transportation
GHAZIABAD
04.2019 - 06.2020
  • SpeedX is Canada based logistics company
    • Supervised dispatcher team to efficiently schedule truck drivers' pick-up and drop points throughout Canada, minimizing dead miles and unnecessary layovers
    • Provided continuous customer communication to ensure timely delivery and pick up, prioritizing package safety
    • Implemented strategies to optimize working miles for truck drivers, improving overall efficiency
    • Maintained a sales-oriented approach to maximize company profits and customer satisfaction

Account Executive - Payables and Receivables

pacific bpo
09.2017 - 08.2018
  • Account Receivable Managed financial transactions and claim settlements for Health Insurance company
    • Provided customer service guidance for Health Insurance claim payments
    • Prioritized aging claims settlements with proper documentation and customer satisfaction
    • Ensured compliance with accounting principles

Education

B.tech - Civil Engineering

Sunderdeep College of Engineering And Technology
Ghaziabad
07-2017

MBA - Operations Management

Uptu
Ghaziabad

Skills

  • Six Sigma Methodology
  • SOP Development
  • Leadership
  • Problem-Solving
  • Work Planning

Certification

  • Six Sigma Green belt
  • Advance Excel
  • Tableau

Timeline

Quality Analyst

ienergizer
02.2021 - Current

Team Leader

Speedx Transportation
04.2019 - 06.2020

Account Executive - Payables and Receivables

pacific bpo
09.2017 - 08.2018

B.tech - Civil Engineering

Sunderdeep College of Engineering And Technology

MBA - Operations Management

Uptu

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Vineet Singh