- Scuba Diver
Vinisha Vaidya
Mumbai
Summary
Ability to work effectively within a fast paced, diverse, cross functional organization. Eagerly ready to learn, lead to achieve goals, use the knowledge and skills for success for organization and myself. A highly ambitious, focused, committed, hardworking and creative coordinator with good understanding & background in various industries, a collective of 10 years of experience. Experienced event manager with excellent communication skills and a creative mindset. Dedicated to best-in-class event execution and comprehensive service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
25
25
years of post-secondary education
5
5
Languages
Work History
ASSISTANT MANAGER
Whitehat Jr Education Technology Pvt. Ltd
Mumbai
06.2020 - 04.2022
- Responsible for helping clients resolving their queries in a new to-the-world online platform with patience, empathy, and being confidently communicative
- Preparing details RCA for escalations
- Deep dive & audit client issues on payments and seek approvals basis that from point of contact
- Set up SOPs for processes
- Supervising & assisting team of 35 people in improving their productivity, quality & performance
- Monitoring team performance, analyze, report the performance metrics
- Performing audits of emails for improving & maintaining overall qualitybenchmarks
- Delegating tasks & set deadlines for internal teams
- Providing feedbacks to OJT batches & train them for email process to improvetheir product knowledge
- Developing team strength & improve weakness
- Manage inbound enquiries on client policy & pay-out : MG related, etc
- Coordinate & follow up with other internal teams to provide resolutions
- Additionally, provide feedback of pain areas to Product & Policy teams to ease out processes
- Managing class rescheduling requests and handle Database and coordinatewith Tech team to execute this in backend to manage ongoing classes
- Make daily trackers for operations team as well as manage daily inbound/outbound email flow
- Observed each employee’s individual strengths and initiated mentoring programto improve areas of weakness.
EVENT MANAGER
Munjal Themes & Occasions Pvt Ltd
Mumbai
12.2016 - 03.2020
- Executed events PAN India and abroad
- Client servicing
- Budgeting, accounting and planning
- Executing events from start to end
- Involved in planning and execution corporate events
- Involved in planning and execution weddings
- Venue scouting, set design, décor management, other event management duties
- Co-ordinated logistics, finances, venue, preparation, planning of events
- Liaised with and supervised event staff, vendors, caterers and other hired hands
- Applied budget frugally to ensure no costs overruns and timely payments to the support staff
- Negotiate favourable agreements with vendors to keep costs low
- Part of the IMMFA awards team held on a cruise in Europe
- Part of celebrity events and weddings.
EVENT MANAGER
Meraki Luxury Events
Mumbai
12.2016 - 03.2020
- Executed events PAN India
- Client servicing
- Budgeting, accounting and planning
- Executing events from start to end
- Involved in planning and execution corporate events
- Involved in planning and execution weddings
- Venue scouting, set design, décor management, other event management duties
- Co-ordinated logistics, finances, venue, preparation, planning of events
- Liaised with and supervised event staff, vendors, caterers and other hired hands
- Applied budget frugally to ensure no costs overruns and timely payments to the support staff
- Negotiate favourable agreements with vendors to keep costs low.
MANAGER
JAIHIND ROADWAYS PVT LTD
07.2012 - 12.2016
- Maintained friendly and professional customer interactions
- Handled billing and accounting
- Pitching better plans as per client requirements to increasing company sales
- Review competitors and keep track new systems and their pricing
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Monitor daily operations, payments and generate settlement reports
- Provide solutions to optimize system and improve process.
Education
BA in Hospitality - Hospitality Management
ITM – IHM Affiliate With Queen Margaret University
Mumbai, India 06.2008 - 06.2022
Event Management -
E.M.D.I
Mumbai, India 06.2012 - 06.2022
Advance Culinary Diploma -
Business And Hotel Management School (BHMS)
Lucerne, Switzerland 06.2010 - 07.2011
WSET LEVEL 2 -
Wine & Spirit Education Trust
Mumbai, India 06.2017 - 07.2017
Lean Six Sigma - Currently Pursuing -
Six Sigma Academy Amsterdam
Mumbai, IndiaWEST LEVEL 3 - Currently Pursuining -
Wine & Spirit Education Trust
Mumbai, IndiaSkills
Advanced Excelundefined
Interests
- Traveller
- Cooking
- Curious Learner
- Organizing
- Reading
Accomplishments
- Created SOP from scratch.
- Resolved product issue through consumer testing.
- Executed over 50 events in India & abroad.
Additional Information
INTERCONTINENTAL |2008 | Mumbai, India
• Sales and Marketing/ Food and beverage
GRAND HYATT MUMBAI | 2009 | Mumbai, India
• All four operations departments/HR department
• Awarded with ‘Best Intern of the Batch’
KINGS CURRY, ZURICH | 2011 | Zurich, Switzerland
• Kitchen
Timeline
ASSISTANT MANAGER
Whitehat Jr Education Technology Pvt. Ltd
06.2020 - 04.2022
WSET LEVEL 2 -
Wine & Spirit Education Trust
06.2017 - 07.2017
EVENT MANAGER
Munjal Themes & Occasions Pvt Ltd
12.2016 - 03.2020
EVENT MANAGER
Meraki Luxury Events
12.2016 - 03.2020
MANAGER
JAIHIND ROADWAYS PVT LTD
07.2012 - 12.2016
Event Management -
E.M.D.I
06.2012 - 06.2022
Advance Culinary Diploma -
Business And Hotel Management School (BHMS)
06.2010 - 07.2011
BA in Hospitality - Hospitality Management
ITM – IHM Affiliate With Queen Margaret University
06.2008 - 06.2022
Lean Six Sigma - Currently Pursuing -
Six Sigma Academy Amsterdam
WEST LEVEL 3 - Currently Pursuining -
Wine & Spirit Education Trust
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