Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Vinit Purohit

Nizamabad, Telangana

Summary

Dynamic Process Developer with a proven track record at Genpact India Pvt Ltd, excelling in supply chain management, customer relationship management, and order management, with a strong focus on order to cash (O2C). Expert in leveraging advanced Excel and ERP systems to enhance order fulfillment and streamline logistics processes. Committed to fostering collaboration and driving continuous improvement for operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Process Developer

Genpact india Pvt Ltd
Hyderabad, Telangana
03.2020 - 05.2025
  • Working as a dedicated team member to manage customer relations, ensuring seamless operations and resolution of key issues, including Proof of Delivery (POD), Shipping Errors, Return Merchandise Authorizations (RMA)
  • Leveraging tools, carriers, and vendors such as AS400, SPS, UPS, FedEx, DHL, Omni, Expeditor, T-force, Dell, HP, Ingram, and Cisco to streamline order management and logistics processes.
  • Overseeing the end-to-end process of POD, shipping errors, and return merchandise authorizations (RMA), ensuring accurate and timely updates for customer compliance and satisfaction.
  • Monitoring and resolving Shipping Errors and RMAs by collaborating with logistics providers and suppliers to minimize delays and improve fulfillment accuracy.
  • Streamlining processes for shipping errors, coordinating with multiple carriers to address customer claims, and ensuring prompt resolutions.
  • Developing and implementing tools for order tracking and performance reporting, providing actionable insights to enhance service quality, and operational efficiency.
  • Building and maintaining strong relationships with internal stakeholders, clients, and logistics partners, fostering collaboration and driving resolution of critical issues.
  • Ensuring alignment with organizational goals and fostering a culture of continuous improvement and high performance.

Senior Associate

Reliance Retail Limited
Hyderabad, Telangana
05.2018 - 11.2019
  • Demonstrating of product to retail outlets.
  • I visited more than 750 retail outlets to propose and demonstrate my product.
  • Prepared Questionnaire for clients’ requirements.
  • Updating client data in the system and following up regularly for demonstration and feedback.
  • Weekly reports on accomplishment.
  • Knowledge transfer to Retailers for placing the orders online via Mobile Application.

Associate

Visura India Pvt Limited
Hyderabad, Telangana
01.2017 - 05.2018
  • Maintain and develop relationships with retailers.
  • Cold call to arrange meetings with potential customers for new business.
  • Setting up meetings with existing customers for new orders.
  • Negotiate the terms and conditions of an agreement with the retailers.
  • Check the quantities of goods on display and in stock.

Education

B.Tech - Mechanical Engineering

Malla Reddy College of Engineering
Hyderabad
01-2016

Intermediate - Intermediate

Sri Chaitanya Jr. College
Hyderabad
04-2011

High School Diploma -

Kakatiya High School
Nizamabad
04-2009

Skills

  • Order to cash
  • Supply chain management
  • Order/RMA/Customer relationship management
  • Purchase and quotation management
  • Team management
  • Process improvement and performance reporting
  • Advanced Excel
  • Order fulfillment
  • Shipment tracking
  • SAP Ariba/SPS/AS400

Affiliations

  • Playing cricket and chess
  • Cooking

Accomplishments

  • Formal recognitions, often bestowed by institutions and organizations, that acknowledge outstanding achievements. Examples include the prizes

Certification

  • R and R Extra Miler Award (Genpact) three times.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2

Timeline

Process Developer

Genpact india Pvt Ltd
03.2020 - 05.2025

Senior Associate

Reliance Retail Limited
05.2018 - 11.2019

Associate

Visura India Pvt Limited
01.2017 - 05.2018

B.Tech - Mechanical Engineering

Malla Reddy College of Engineering

Intermediate - Intermediate

Sri Chaitanya Jr. College

High School Diploma -

Kakatiya High School

Similar Profiles

CREATE PROFILE
Vinit Purohit