Vinit Sharma

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Devised recommendations to streamline and simplify customer support system and improve response time.
• Improved office operations by automating client correspondence, record tracking and data communications.

• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Handled account payments and provided information regarding outstanding balances.
• Audited and corrected billing and posting documents for accuracy.
• Utilized various software programs to process customer payments.
• Maintained accurate records of customer payments.

• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
• Analyzed customer behavior and data to identify trends and develop customer retention strategies.
• Assisted product development to build exciting customer offerings, increasing repeat business.
• Reported issues and recognized development areas to eliminate repeat occurrences.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Conducted performance reviews and provided feedback to managers on employee performance.

• Monitored system performance to identify potential issues.
• Researched and identified solutions to technical problems.
• Offered assistance in implementing and developing training programs.
• Logged phone numbers and email addresses to contact customers for follow-ups.
• Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
• Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.

- Graduated with first class marks.

- Was in top ten percent toppers club.

- Served student based organization in college AVBP.

- Represented college in various activities going in University.